CUSTOMER SERVICE SPECIALIST

• Working Days : 5 days’ work week, including weekends (rostered based on company’s schedule)
• Working Hours : 8:30am – 6:00pm / 9:30am – 7:00pm / 1:00pm – 10:00pm
• Location : Tiong Bahru (Central Plaza) or Woodlands (WoodSquare)
• Salary Range : $3,000.00 - $4,500.00
• Position Type : Full-Time Permanent Position (Basic + Performance Bonuses + ALs + Medical and Dental Benefits)

POSITION OVERVIEW:

This role involves managing student inquiries, assisting with course-related administrative tasks, and ensuring a smooth enrolment and post-course experience. You will serve as the primary point of contact for students, addressing their needs promptly and professionally while collaborating with internal teams to maintain high service standards. If you are passionate about providing exceptional customer service and enjoy working in a dynamic, learner-focused environment, we welcome you to join our team and contribute to shaping the future of adult learning.

REQUIREMENTS:

• Minimum one year of experience in customer service, telemarketing or related role.
• Good communication and interpersonal skills with excellent command of written and spoken language
• Proficient with MS Office
• Ability to work independently and as part of a team.
• Adaptable to a fast-paced and changing environment.

• Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly
• Provide support for learners and companies through telephone, emails and walk-ins
• Ensure smooth daily operational activities
• Assist in classroom facilitation
• Preparation of course materials
• Administrative work (Attendance, Evaluation, Document Filing, etc)
• Monitor and schedule all trainings to ensure compliance
• Assist in the company’s continuous improvements and training related areas