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Customer Service Specialist - Fixed Term at Vialto Partners

London, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Technology Proficiency, Email Management, Phone Support, Report Generation, Deadline Coordination, Administrative Support, Document Management, Self-Motivation, Pressure Management, Diversity Awareness, Flexibility, Consultation Scheduling, Client Liaison, Government Coordination

Industry

Business Consulting and Services

Description

● Act as the first point of contact for Canadian and US tax clients, fronting client queries via email and phone ● Act as a key liaison between the VVN and the local office to coordinate deadlines and the status of files ● Schedule consultations with tax staff across Vialto Partner offices ● Triage incoming emails and phone calls from clients; utilize knowledge from training and ● provided templates to respond to inquiries ● Run reports on the status of services offered to the client, ensure service level agreements are met, monitor and send reminders as required ● Connect with government agencies and/or foreign offices (i.e. coordinate with foreign offices to obtain copies of foreign tax returns for foreign tax credit purposes, CRA, etc.) ● Supporting other VVN Canada team members with administrative functions such as filing, document assembly, scanning, and photocopying of additional documents, mailing and couriering documents to clients and tax authorities ● A strong grasp of technology, including MS office and Google Suite of products ● Effective written and verbal communication skills, ability to communicate and manage ● Demonstrated self-motivation and a desire to take responsibility for personal growth and development ● Ability to work effectively under pressure without compromising professional standards or quality of work ● A demonstrated commitment to valuing differences and working alongside diverse people and Perspectives ● Flexible in terms of work schedule as services all Canadian time zones and overtime is required

Responsibilities

The Customer Service Specialist will act as the first point of contact for Canadian and US tax clients, handling queries via email and phone. They will also coordinate with local offices and support administrative functions within the team.