Customer Service Specialist at General Dynamics Information Technology

, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

44.85

Posted On

29 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Computer Literacy, Customer Relationships, Customer Service, Learning Quickly, Reliable, Communication, Problem Solving

Industry

IT Services and IT Consulting

Description

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Contact Center Job Qualifications: Skills: Computer Literacy, Customer Relationships, Customer Service, Learning Quickly, Reliable Certifications: None Experience: 1 + years of related experience US Citizenship Required: Yes Job Description: Customer Service Specialist II Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting our client. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues. Validates work request for completeness, accuracy, compliance to established standards. Verifies appropriate work authorization has been obtained by the client and company. Gathers and enters information into databases in accordance with established procedures HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT ● Provides support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues. ● Validates work request for completeness, accuracy, compliance to established standards. ● Prioritize and assign daily work/tasks based on remaining SLA times, priority tasking, and first-in, first-out. ● Escalate problems or tickets to higher level management when required and/or necessary. WHAT YOU’LL NEED TO SUCCEED: ● Education: High School Diploma/GED ● Required Experience: 1+ years of related experience ● Security Clearance Level: TS/SCI w/Poly before start date ● Required Skills and Abilities: communication and problem solving ● Location: On Site ● US Citizenship Required GDIT IS YOUR PLACE: ● 401K with company match ● Comprehensive health and wellness packages ● Internal mobility team dedicated to helping you own your career ● Professional growth opportunities including paid education and certifications ● Cutting-edge technology you can learn from #GREENWAY #ITPolyMD The likely hourly rate for this position is between $33.15 - $44.85. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA MD Annapolis Junction Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Join our 30,000 everyday heroes. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. For more information about GDIT's Privacy Policy, click here: https://www.gdit.com/privacy-policy/notices/

Responsibilities

As a Customer Service Specialist II, you will provide support via telephone, chat, and email to ensure tickets are routed correctly. You will validate work requests for completeness and escalate issues to higher management when necessary.