Customer Service Specialist (German-Speaking) (m/w/d) at Smoobu Careers

Berlin, Berlin, Germany -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, English Fluency, Technical Troubleshooting, SaaS Support, Customer Relationship Management, Case Prioritization, Multichannel Support, AI Tool Integration, Empathetic Communication, Hospitality Knowledge, Knowledge Base Documentation, Conflict Resolution

Industry

Software Development

Description

Life at Smoobu At Smoobu, we are building more than just software. We empower everyday people to become successful entrepreneurs by helping them manage their vacation rentals simply and efficiently. Our platform supports over 100,000 properties in 120+ countries, enabling hosts to grow their businesses confidently and efficiently. That kind of impact doesn’t come from playing it safe; it comes from people who take ownership, act purposefully, and work together to make things happen. Our Customer Service team continues to grow and evolve, and we are always interested in connecting with talented bilingual professionals. We review all applications carefully and conduct interviews on an ongoing basis as part of our continuous hiring process. How you will contribute to our success From your first day, you will have the space to take initiative, make meaningful contributions, and help drive us forward as a team. This role plays a key part in ensuring trust, continuity, and peace of mind for our hosts. You will primarily support existing customers, handling product questions and resolving issues that impact the guest experience or host operations. We believe in working smarter, not harder. You will be encouraged to leverage AI tools to streamline routine tasks and technical troubleshooting, giving you the bandwidth to focus on what truly matters: building relationships and delivering empathetic, high-impact solutions for our users. Human-Centric Multichannel Support: Provide expert assistance via tickets, chats, and calls. We use AI to handle the "noise," allowing you to give your full attention to complex guest experiences and host operations. Technical Troubleshooting: Resolve product and integration issues across booking channels, calendars, automations, and messaging workflows. Case Prioritization: Identify and prioritize time-sensitive or high-impact cases to prevent serious consequences for hosts. Documentation & Collaboration: Document recurring issues to build our internal knowledge base. You’ll help refine our AI workflows and collaborate with Tech Services to ensure our tools are always making our work—and our users' lives—better You will thrive in this role if you Are fluent in English and German (both at C1 level or higher). Additional European languages are a plus. Have experience in a customer-facing role, ideally in SaaS, travel, or hospitality Are comfortable troubleshooting technical topics and working with complex systems Stay calm, structured, and empathetic in all customer interactions Enjoy taking ownership and following issues through to resolution Are reliable and comfortable different shifts, including Saturdays Are dependable, hands-on, and take initiative without needing constant direction Bring focus and clarity to your work while keeping solutions practical Feel energized by a dynamic, ever-changing environment and can prioritize effectively How we will measure your success Success at Smoobu is visible and celebrated — not just in metrics, but in the value you create for customers and colleagues. You'll know you're successful when you: Maintain a higher than 85%* CSAT by providing helpful and empathetic support. Comply with our

Responsibilities

Provide expert multichannel support to vacation rental hosts by resolving technical product issues and integration challenges. Leverage AI tools to streamline routine tasks while focusing on high-impact solutions and internal knowledge base documentation.