Customer Service Specialist at Hahl Companies, LLC

Hibbing, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

23.0

Posted On

11 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Microsoft Office, Excel, Bookkeeping, Accounts Payable, Accounts Receivable, Dispatch Software, Communication, Time Management, Problem Solving, Attention To Detail, Conflict Resolution, Record Keeping, Billing

Industry

Environmental Services

Description

Description Title: Customer Service Specialist Reports to: Waste Services Manager Supervisory responsibilities: No Classification: Non-exempt Status: Full-time POSITION SUMMARY: The primary responsibility of the Customer Service Specialist is to perform and assist with tasks related to providing a high level of customer service for General Waste & Recycling, LLC. This position requires attention to detail and a commitment to our customers to aid in the day-to-day operations. ESSENTIAL FUNCTIONS: Greet and direct customers entering the facility in a professional manner Monitor all inbound and outbound traffic and operate all scale house functions Operate scales using systems to weigh trucks, issue tickets, measure trucks and trailers as needed, secure credit card payments, and maintain accurate records Assist IT in troubleshooting software and technology associated with scale and or software Understand General Waste’s waste acceptance policies and enforce these policies Print tickets and manage manifests for all inbound and outbound traffic Work as primary customer service representative for General Waste’s Landfill and hauling operations Promptly respond to customer inquiries and service requests daily Work closely with and assist the sales team as needed Routine monitoring of on-going jobs including but not limited to; scanning manifests, and sending customers and/or consultants’ appropriate information as requested Prepare job report summaries daily, reconcile to manifests, and deliver to consultants and customers as requested Build sustainable relationships and trust with customers and employees through open communication Manage customer complaints, provide appropriate solutions and follow up on resolutions Perform order entry into dispatch software, work with Lead Driver to ensure customers are serviced in a timely fashion and assist in dispatch when needed Maintain customer database, including pricing and billing information, in dispatch software Execute custom reports to help understand volume trends and pricing trends Aid in processing credit applications and managing credit limits Distribute invoices and monthly credit card statements for approval and receipts to properly code into accounting software Collect, open, and distribute inbound mail accordingly daily Reconcile vendor hauling and disposal bills by running reports from appropriate software Perform bookkeeping duties according to established policies and procedures related to accounts payable and accounts receivable Regularly review accounts receivable balances and contact customers as necessary to ensure timely collection of outstanding balances Manage credit card transactions for landfill, sales, and driver operations Work closely with billing and sales to accurately invoice customers Requirements COMPETENCIES: Professional attitude and customer service and team oriented Strong work ethic, punctual, reliable, and outstanding attention to detail Highly organized and able to follow standard filing procedures Ability to multi-task, prioritize and work efficiently Must be able to maintain a high level of confidentiality Time management skills with the ability to meet deadlines Interpersonal communication skills Ability to listen, communicate (written and verbal), and follow-up effectively with customers and other employees EDUCATION, QUALIFICATIONS & EXPERIENCE: High school diploma or equivalent Ability to learn new software as applicable Proficient Microsoft Office experience required 2+ years working knowledge & use of Excel Proficient data entry and management 2+ years of experience in an office environment Dem-Con Companies, LLC is an Equal Opportunity Employer. We will provide equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of federal, state, and local governing bodies or agencies. Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. We will take affirmative steps to ensure that all our employment practices are free of discrimination.

Responsibilities

The Customer Service Specialist manages scale house operations, monitors traffic, and ensures accurate record-keeping for waste and recycling services. They also handle customer inquiries, process billing and invoices, and support the sales and dispatch teams.