Customer Service Specialist - Inside Sales at Equity Resources, Inc

Newark, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Dec, 25

Salary

0.0

Posted On

16 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication, Problem Solving, Organization, Teamwork, Microsoft Office, Mortgage Lending Knowledge, Persuasion, Interpersonal Skills, Detail Orientation, Self-Motivation, Energetic, Competitive, Reading Comprehension, Written Communication

Industry

Financial Services

Description

Description Do you enjoy talking with people over the phone? Are you a go-getter with a background in sales or customer service? Are you looking to contribute to the overall success of a great organization? Have you been searching for a great company that's family owned, that recognizes your contributions, and has a great environment? This is your chance to launch a lucrative and exciting career in the mortgage industry. Are you ready to close deals and improve the lives of families? Apply today! Why you’ll love working here Choose from flexible hours: Generally, Monday through Friday 9:00 a.m. to 6:00 p.m. to begin. Alternate/flexible schedules may be required (i.e. 10a - 7p, 11a - 8p). Assistance and a comprehensive 1–2-month training program will be provided to help you gain hands-on experience and pass the national Mortgage Licensing exam. In-person training with the potential to transition to hybrid upon the successful completion of training. Hourly base wage plus uncapped commission – the more you close, the more you earn! Spend your time closing deals, not chasing prospects – we’ll provide you with warm leads to start, while also being compensated for the leads you bring in on your own! 401(k) option with a generous company match —helping you grow your retirement savings faster. Full benefits package (including pet insurance!) first of the month after your first 30 days. Earn extra cash through our referral programs, $500 for each borrower you refer, and up to $5,000 for referring an experienced Loan Officer. Join a stable, employee-focused company that’s been growing since 1993. Requirements Bachelor’s degree in Business, Finance, Administration, or related field (or equivalent experience). Possession of appropriate state-specific mortgage banking license(s) or ability to pass National Mortgage Licensing Exam and obtain appropriate state-specific mortgage banking licenses within an acceptable timeframe (60 days). Assistance will be provided. Minimum of 2 years prior experience in a role entailing customer service and/or sales responsibilities is required, with a preference for prior call experience, especially in a call center. Credit history must be in Good Standing, with no recent bankruptcy filings, no accounts in collections, and payments in current status which can be verified by a current Credit Report. Ability to learn, retain, and apply knowledge of mortgage lending guidelines, including conventional, government, and federal regulations, as well as residential processing, underwriting, and closing procedures. Proficient in Microsoft Word, Excel, Outlook and Encompass experience is preferred. Strong verbal and interpersonal skills with a pleasant, professional and energetic phone presence. Must be comfortable with and enjoy talking all day. A persuasive communicator with a sales-driven mindset. Team-oriented with strong customer service and organizational skills. Strong reading comprehension and written communication skills. Independent problem-solver with sound judgment. Able to follow detailed written and verbal instructions. Energetic, competitive, and self-motivated. What your day will look like The primary objective of the Customer Service Specialist is to contact previous customers and prequalified borrowers via outreach sales calls, emails, text messages, etc. to keep in touch, solicit referrals, solicit new applications, and ask how servicing is being handled. As well as solicit business by contacting prequalified applicants to keep in touch, take applications, price the loan, set up a borrower call with the Mortgage Specialist to review options, and keep the borrower up to date throughout the loan process when appropriate. The following duties would be applicable: Follow-up and maintain contact with all borrowers who have applied for a prequalification until they find their home and apply for the mortgage financing. Contact previous customers to solicit future refinance or purchase business via purposeful contact attempts that provide value to the customer. Take applications as needed or direct the borrower to apply on our website. Communicate with borrowers throughout the application to closing phase, providing updates on loan progress and answering questions about the process. Follow-up with borrowers who have not completed the application process to answer their questions and encourage them to apply by providing information that implies necessary action such as rates are down, home prices have settled, special offer, etc. Utilize the computer through Encompass for communication and access of daily rates, credit reports, automated underwriting responses, and transmitting the loan to processing in addition, utilize ERMA (CRM system), Microsoft Co-Pilot, and other technology as appropriate to further position and company goals. Analyze borrower’s financial status, credit, and property evaluations to determine feasibility of granting the mortgage loan. Schedule meetings between the borrower and Mortgage Specialist to review options. Continuously track results from all contact and contact attempts with previous customers via identified systems and update management as requested regarding progress. Handle customer complaints and take appropriate action to resolve them. Maintain high levels of customer service while managing each applicant's and support staff's expectations. Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines. Maintain compliance with all Federal and State regulations, uphold our code of ethics, and complete annual state-specific Continuing Education requirements to maintain licensure in each applicable state. Support the company’s strong relationship of “raving fan service” culture through on-going customer contact, quality customer service, and superior product knowledge. Any other duties as assigned. About Us Equity Resources, Inc. is a privately owned and operated mortgage bank headquartered in Newark, Ohio. We are licensed in 21 states, including Washington D.C., and operate branch offices in many of those locations. Our vision and purpose at Equity Resources, Inc. is quite simply to Improve the Lives of Families. We pride ourselves in creating Raving Fans of our customers AND our employees. We are celebrating our 32nd year in business and are continuing to grow! Come join our team! Equity Resources offers a comprehensive total compensation and benefits package that includes medical, dental, and vision insurance; 401(k); company-paid life insurance; and much more! Equity Resources is an equal opportunity employer. It does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Responsibilities

The Customer Service Specialist will contact previous customers and prequalified borrowers to solicit referrals and new applications while providing updates throughout the loan process. They will also analyze borrowers' financial status and maintain high levels of customer service.