Customer Service Specialist, Intermediate at Northwest Technical College Bemidji

Saint Cloud, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

29.22

Posted On

06 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Database Management, Keyboarding, Basic Math, Spreadsheet Knowledge, Data Entry, Parking Operations, Policy Interpretation, Complaint De-escalation, Data Monitoring, Reporting, Financial Reconciliation, Time Management, Adaptability, Communication, Team Leadership

Industry

Higher Education

Description

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). Working Title: Customer Service Specialist, Intermediate Institution: St. Cloud State University Classification Title: Customer Svcs Specialist Int Bargaining Unit / Union: 206: AFSCME - Clerical and Office City: St. Cloud FLSA: Non Job Exempt Full Time / Part Time: Full time Employment Condition: Classified - Unlimited Salary Range: $20.76 - $29.22 Job Description The Customer Service Specialist Intermediate will provide general support and assistance within the public safety center. They will also participate in specific administration activities, including support for parking operations. Providing information, direction, and policy clarification to students, employees, and members of the community in person, electronically, or over the phone. The position will also interact with parking systems to review, interpret, and report data necessary for daily operations, budget planning, and decision-making. PRINCIPLE RESPONSIBILITIES AND RESULTS Function as a subject matter expert for parking operations. Is knowledgeable on parking policy and procedures, and operations. Is able to provide accurate responses to inquiries related to areas such as parking, building access, and patrol operations by telephone, email, and in person, or redirect to the appropriate department personnel. Monitor and respond to email enquiries First level of support for front desk student workers. Assist in the de-escalation of complaints and concerns for walk-in, phone, and email interactions Priority: Essential A Percent of Time: 40% Data monitoring, review, and reporting. Regularly interacts with parking software (permit and ramp) and equipment, including payment kiosks, and the mobile pay app platform. Investigates service interruptions and communicates with the department, vendor, and users Review parking permit data submissions, lot assignments, loads and counts, and permit allocations. Collect and report parking data and financial metrics. Verify and prepare parking revenue for deposit Priority: Essential A Percent of Time: 35% Provides general/non-technical support to the department. Participates in meetings and department operation activities. Support physical key distribution and return functions. Sale and distribution of university parking permits. Operate the department’s cash register. Priority: Essential A Percent of Time: 15% Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner. Priority: Secondary Percent of Time: 10% Salary Range: $20.76-$27.53/hourly Minimum Qualifications Customer Service skills sufficient to communicate knowledgeably and provide prompt, courteous, and accurate information to clientele or refer them to the correct department or office Database management sufficient to search for and manipulate records and create reports Keyboarding sufficient to compose emails and professional business-quality correspondence Basic Math skills sufficient to record and reconcile financial transactions related to fees collected Knowledge of spreadsheets sufficient to enter, analyze and manipulate data to provide meaningful reporting Data Entry skills sufficient to accurately and proficiently record sales of parking permits Preferred Qualification Desire and ability to learn, understand, and explain multiple policies and procedures pertaining to parking permits, key access Effectively set priorities, establish procedures to accomplish assigned responsibilities and be a good time manager 1 year of supervisory experience, or leading a team. Adaptable to new and emerging technologies and apply them to assigned responsibilities Ability to interpret and analyze simplistic to complex problems related to the office and university policies/procedures Working knowledge of Federal/State/Institutional guidelines pertaining to the confidentiality Work Shift (Hours / Days of work) 8:00am-4:30pm Monday-Friday About The successful candidate will share St. Cloud State’s commitment to our mission, and in particular, the value we place in diversity, equity, and inclusion (DEI) as outlined in SCSU’s It’s Time strategic framework. Notably, we uphold the advancement of diversity, equity, and inclusion and engage in intentional actions to address systemic inequities throughout the university and surrounding environment. DEI values, practices, and strategies are embedded into the fabric of our institution and campus community, and they align with the priorities expressed in the Minnesota State system’s Equity 2030 initiative. SCSU expects all of its employees to help advance these practices and to contribute to the development of an anti-racist, inclusive community. Employment for this position is covered by the collective bargaining agreement for the American Federation of State, County and Municipal Employees (AFSCME) which can be found at: https://afscmemn.org/ St. Cloud State University is committed to excellence and actively supports cultural diversity. To promote this endeavor, we invite individuals who contribute to such diversity to apply, including minorities, women, LGBTQIA+, persons with disabilities and veterans. St. Cloud State University does not discriminate on the basis of race, sex, color, creed, religion, age, national origin, disability, marital status, status with regards to public assistance, sexual orientation, gender identity, gender expression, or status as a U.S. veteran. The Interim Title IX coordinator at St. Cloud State University is Judith Siminoe. For additional information, contact the Office of Institutional Equity & Access, (320) 308-5123, Admin. Services Bldg. Rm 121 Benefits Information: At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously. Desired Start Date: 01-28-2026 Position End Date: Open Date: 12-05-2025 Close Date: 01-06-2026 Posting Contact Name: Courtney Marie Graber Posting Contact Email: courtney.graber@stcloudstate.edu Information for new and prospective employees Welcome to the Minnesota State career site for external applicants. This page allows you to search for jobs, apply, and check the status of applications at the colleges, universities, and system office of Minnesota State. Those applying for a position will be prompted to create a profile in Workday. Use the “sign in” link at the top of this page to log in to your profile. Current employees must log in to Workday to apply for positions using the Jobs Hub app. Visit our website to learn more about Working at Minnesota State, including information about compensation and benefits, professional development opportunities, and employee and labor relations. Sound like your kind of place? If so, we invite you to explore our many exciting careers! | Employee Resources | Privacy Statement | Technical and Security Issues Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. All applicants must be able to lawfully accept employment in the United States. Diverse Workforce Information: Connect 700 and Veteran's Preference Minnesota State Colleges and Universities are military friendly campuses and recognized Beyond the Yellow Ribbon organizations. Beyond the Yellow Ribbon is a comprehensive community and corporate support network that connects and coordinates agencies, organizations, and resources to meet the needs of Veterans, Service Members, and families in all military branches

Responsibilities

The Customer Service Specialist will provide support within the public safety center, assist with parking operations, and respond to inquiries from students, employees, and community members. They will also monitor parking data and interact with parking systems for daily operations and reporting.