MINIMUM QUALIFICATIONS

• One (1) year of customer service experience.
• Experience must be within the last three (3) years.
• Experience must demonstrate:
• Ability to comprehend and accurately explain policies and procedures.
• Computer skills and ability to concurrently access, update and save data, and navigate multiple software applications, screens, windows and systems.
• Microsoft Office Suite: Teams, Outlook, Excel, Word etc.
• Basic math skills sufficient to add, subtract, multiply and divide to assist consumers with income data.
• Data entry skills.
• Ability to sufficiently read, speak and write in English to explain application, eligibility and enrollment policies and procedures.
• Ability to work within a high volume, deadline-orientated, and accuracy-focused environment where quality and quantity production standards must be met.
• Ability to multi-task, work independently and in a team environment with a demonstrated record of regular attendance.
• Strong customer service skills and effective oral and written communication.

PREFERRED QUALIFICATIONS

• One (1) year contact center experience.
• Health care / insurance contact center experience is a plus.
• Knowledge of HIPPA and Data Privacy.

ADDITIONAL REQUIREMENTS

To facilitate proper crediting, please ensure that you clearly describe your experience in the areas listed above.
REFERENCE/BACKGROUND CHECKS – MNsure will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need

THE WORK YOU’LL DO IS MORE THAN JUST A JOB.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

RESPONSIBILITIES INCLUDE:

• Serve as the initial contact for people who call the MNsure Contact Center and assist by providing information about the application, eligibility and enrollment through the Minnesota Health Insurance Exchange.
• Provide general office support for teams within the contact center operations.
• Manage outgoing and incoming correspondences and ensure consumer records are accurately maintained.
• Support the execution of call-out campaigns and other special projects as needed.
• Complete special assignments as directed by the unit supervisor or lead worker.