CUSTOMER SERVICE SPECIALIST

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.
Are you great with people and want to kickstart your career in the tech industry?
Join our sales-oriented call centre team and embark on an exciting journey with IONOS! No previous experience is required.
Offering both office and hybrid work options, we will provide the training and support you need to thrive. Plus, we have a competitive salary and fantastic perks for you.
So what’s the job?
As part of our team, you’ll be the first point of contact for our customers, providing top-notch service via phone, chat, and email. Whether it’s billing inquiries, troubleshooting, or general support, you’ll be there offering outstanding customer service.
We also want you to think ahead of our customer’s needs - we offer an array of services for them and we want you to make sure they are aware and have the right solution in place (we’ll also give you commission if they upgrade or take on something new).

No previous experience is required – we provide full training from day one. We’re looking for go-getters with:

• Outstanding customer service and active listening skills
• Excellent communication skills
• Strong problem-solving abilities
• Self-motivation and a fearless approach to sales

Your talent and eagerness to learn are all you need. We’ll provide the rest!

Please refer the Job description for details