Location: Italy Office (3 days/week on-site)
Department: CSS
Reports to: Manager Customer Service Specialist
Salary range: €31,092 – €38,000 (based on experience)
Start date: As soon as possible

PURPOSE OF THE ROLE

As Customer Service Specialist, you ensure our customers receive fast, accurate and proactive support. You handle everything from placing orders to resolving service questions, while managing the full administrative “order to cash” process.
You’ll be part of a dedicated team of five colleagues in our Italy office. Together, you’ll create a reliable customer experience, while supporting internal operations and improving our service continuously.

KEY RESPONSIBILITIES

• Serve as the first point of contact for customer inquiries, service requests and order placements
• Manage all order-to-cash activities: order processing, invoicing, contract handling and collections
• Communicate proactively with customers about backorders, product changes, and pricing discrepancies
• Provide administrative support to the local team (car fleet, IT equipment, supplier invoices, etc.)
• Handle service administration: log service calls, plan interventions, order spare parts, manage stock
• Keep procedures and process documentation up to date and well-structured
• Maintain good communication with the Central Office and internal departments
• Help organise meetings, workshops, and customer-facing events
• Participate in internal projects and act as liaison between teams