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Customer Service Specialist at Jackson Hospital and Clinic

Montgomery, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telephone Etiquette, Verbal Communication, Independent Work, Calculation, Manual Dexterity, Visual Acuity, Patient Accounting, Correspondence Routing, Complaint Resolution

Industry

Hospitals and Health Care

Description

Answers all incoming calls and determines proper routing. Opens and routes correspondence to appropriate collection unit. Resolves patient complaints (e.g. complaints of not receiving statements, etc.). Qualifications High school diploma or equivalent. Previous experience in healthcare business office environment (patient accounting area) preferred. This position involves interaction with Personal computers, copiers, phone systems, and fax machines. Must have a pleasant telephone voice, proficient verbal skills, and proven ability to work independently. Ability to calculate fractions, decimals, and percentages. Manual dexterity and visual acuity are necessary to utilize the PC and calculator. Visual acuity is also necessary for filing and proofing documents. Ability to sit for prolonged periods of time.

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Responsibilities

The specialist is responsible for handling all incoming calls, determining the correct routing for inquiries, and managing the opening and routing of correspondence to the appropriate collection unit. This role also involves resolving patient complaints regarding issues such as billing statements.