To be considered for the available role(s), please send your application, including a cover letter, details of qualifications, salary expectations, and up to date CV to employment@janeclayton.co.uk.
Or if you would like to be considered when there is a suitable vacancy, please email a full CV with a covering letter, including details of qualifications, career history, and salary expectations, along with your area of interest to the same email address.

ABOUT US

We are a successful ecommerce company, offering over 70,000 designer interiors products from famous brands including Ralph Lauren, Mulberry, Farrow & Ball, and Sanderson.
As a family-owned business established in 1979, we have become a leading retailer for designer fabrics, wallpapers, rugs and bespoke soft furnishings. Our solid foundations are coupled with ambitious growth plans – we have recently launched in the USA, and we have partnered with Morris & Co to launch www.morrisandco.com.
Based in modern offices located within a 30-minute drive from both Bristol and Bath. We are a team of 40, and this will grow steadily.

ABOUT THE JOB

You will be responsible for delivering the excellent level of customer service we have become known for. We take pride in the high level of service we offer, and this shines through in the reviews we receive.
It’s a busy team - we receive many enquiries every day through email, phone and live chat. We will give you the training you need on our systems, products and services, to equip you to help our customers get the answers they need. It could be a question about lead times, a request for a quotation for a pair of curtains, or a customer looking for help sourcing a particularly special wallpaper.
You will become very knowledgeable about the products we sell, becoming familiar with each of our partner brands covering all budgets and styles. Our made to measure furnishings offer is unique, and we will give you training so you understand and can advise on the technical aspects of curtains and blinds.
Overall, it’s a job that combines interacting with our discerning customers, developing a knowledge of our huge range of designer products, and good deal of problem solving.

YOUR SKILLS AND EXPERIENCE

A ‘people person’ able to relate to our customers and build trust, you will have previous customer service experience. You will need to be a good communicator - engaging and reassuring over the phone, and able to write clearly worded emails. Working across different systems, being able to multi-task and learn new skills will be important. You will need to have good judgement when presented with new challenges and will be able to work at pace especially when we are busy.

Please refer the Job description for details