About the job

Company Description

Karista is a free, independent service that connects carers and clients with local services, therapies, or home care support based on individual needs. More than just a directory, Karista provides personalised assistance through dedicated Client Service Managers who help identify needs, match clients with suitable providers, and ease the administrative process. Our platform supports a wide range of funding types including NDIS, aged care, private spending, and more. With a simple Search, Compare, Select, and Review website process, Karista is designed to provide fast and stress-free access to quality care options. Our mission is to empower individuals to find the best support suited to their unique circumstances.

Role Description

Karista is looking for a highly organised and customer-focused Client Service Specialist to join our growing team in Cremorne.

In this role, you will be responsible for supporting clients who are seeking disability services through the Karista platform. You will engage with clients via phone, LiveChat and other channels to understand their needs, guide them through the process and ensure they are connected with the right providers.

This role combines customer care, problem solving and operational coordination in a fast-paced environment where your work directly improves outcomes for clients and providers.

Key Responsibility:

Client Support

• Respond to phone and other customer enquiries efficiently and professionally
• Understand client needs and guide them through the Karista process
• Translate complex information into clear, simple language for clients

Customer Experience

• Deliver high-quality customer care with empathy and professionalism
• Ensure timely follow-up and resolution of client requests
• Maintain strong communication with clients, providers and the internal team

Operational Coordination

• Manage and prioritise daily client requests and case workload
• Ensure accurate documentation and use of CRM/client management systems
• Proactively plan and organise your workflow to ensure timely completion of tasks

Team Collaboration

• Actively contribute to building a high-performing and collaborative team environment
• Share insights and feedback to improve customer outcomes and processes
• Support team members where needed to ensure client needs are met

Essential

• Experience in customer service, client care or sales roles
• Minimum 2-3 years of customer service experience required
• Five days in office, located in Cremorne
• Excellent organisation and time management
• Ability to manage multiple tasks in a fast-paced environment
• High level of customer care and interpersonal skills
• Strong attention to accuracy, quality and timeliness
• Experience using CRM or client management systems
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Australian work rights required for this position

Desirable

• Prior experience in the healthcare, disability or aged care sector
• Qualifications in healthcare, social services, or business

Requirements added by the job poster

• 3+ years of experience in Customer Service