Position Title: Customer Service Specialist
Ken’s Service & Sales – Elma, New York
Full-time | $40,000 – $65,000 per year | Benefits included

ABOUT US:

Ken’s Service & Sales has been family-owned and trusted in the community for over 70 years. We’re a fast-growing, customer-first dealership specializing in powersports, mowers, snowmobiles, and power equipment. Our brands include Can-Am, Ski-Doo, Lynx, Scag, Husqvarna, and Stihl, plus a full line of parts, accessories, and apparel. We pride ourselves on delivering top-tier service—from a quick parts pickup to a full machine purchase.

POSITION OVERVIEW:

We are looking for a Customer Service Specialist who is passionate about powersports and outdoor equipment, enjoys working with people, and wants to be part of a supportive, high-performance team.

QUALIFICATIONS:

• Passionate about powersports and outdoor equipment
• Strong interpersonal and communication skills
• Team-oriented with a positive attitude
• Willingness to learn and grow
• Computer-literate and detail-oriented
• Prior retail or service experience is a plus, but not required

• Provide exceptional customer service in-store and over the phone
• Build strong relationships with new and returning customers
• Learn and understand the full range of products we sell
• Keep your workspace clean, organized, and welcoming
• Collaborate with team members to improve the customer experience
• Follow directions and take initiative when needed
• Help remove any roadblocks for customers to do business with us