Contract Type: Regular
LANXESS UK is a specialty chemical company with several production sites working on a broad range of activities. From the blending of inorganic pigments, the manufacturing of science-based biocidal products to the production of urethane prepolymers; plastic additives and flame retardants amongst others. Our sites include Branston, Deeside, Sudbury, Trafford Park, Widnes.
At LANXESS, our success is determined by the personal commitment and performance of each individual employee. Our goal is to sustainably increase the value of the company - and to make meaningful contributions to our customers, employees, stockholders and the public.
In order to achieve these goals, we align our actions within the company with the five essential values of our Performance Culture: Respect, ownership, trust, professionalism and integrity. This leads to a corporate culture in which responsible and morally impeccable action and the pursuit of performance are not contradictions, but complement each other harmoniously.

LANXESS UK IS NOW RECRUITING A CUSTOMER SERVICE REPRESENTATIVE TO JOIN US AT TRAFFORD PARK.

Are you a proactive, customer-focused professional fluent in both German and English? Do you thrive in fast-paced, international environments where no two days are the same? We’re looking for a dedicated Customer Service Representative to join our Customer Service team.
In this role, you’ll manage relationships with key accounts, taking full ownership of customer interactions—from order entry and coordination to problem-solving and issue resolution. You’ll be the go-to person for ensuring smooth order fulfilment, resolving enquiries, and delivering a high-quality service that keeps our customers satisfied and loyal.

• Build strong relationships with key customers and act as their primary point of contact
• Manage end-to-end order processing, from entry through to delivery
• Collaborate with internal teams like Sales, Planning, and Logistics to ensure on-time fulfilment
• Monitor order blocks, availability, and demand changes to support planning and customer commitments
• Troubleshoot issues proactively and follow up on customer complaints and product returns
• Maintain accurate customer and product data in SAP and support continuous process improvement