At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.
When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.
We are searching for the best talent for Customer Service Specialist to be in Bogotá – Colombia.
Purpose: T he Customer Service Specialist is a key point of contact for internal J&J functions and external parties to engage Customer Service organization. The Specialist provides direct support to customers and facilitates transactional activities. Individuals in this role are expected to demonstrate a solid understanding of J&J customer service processes, products, and their interrelationship. The CS Specialist is expected to navigate key relationships and collaborate as needed across functions, including Warehouse, Finance and Shared Services to resolve customer issues. The CS Specialist reports directly to a Customer Service Supervisor, and escalates issues as needed.

You will be responsible for:

• Scheduling deliveries and appointments
• Processing orders
• Order tracking and support to customer inquiries for new and existing orders.

Responsible for invoice management activities including:

• Invoicing customer sales orders
• Facilitating invoice corrections
• Reviewing customer billing plans
• Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements.

Solve issues related to: Orders, claims management, returns management, Recall management

• Interact with other areas to find solutions

Contact the customer with the final solution.

EXTERNAL QUALIFICATIONS

• Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of

information Demonstrate proficiency in written and oral communications.

• Project Management
• Analytics & Problem Solving
• Customer Relationship Management
• Technical skills: MS Office, SAP, CIC, Salesforce
• Office skills: Standard office telephone, Email, Outlook
• Language: Bilingual (Spanish and English
• Continuous Improvement
• Customer Relationship Management
• Returns or Recalls Processing
• End-to-End Process Understanding
• Customer or Channel Understanding
• Analytics & Problem Solving
• Quality Mindset
• Compliance Orientation
• Environment Health & Safety
• Project Management
• Performance & Metrics
• Continuous Improvement
• Innovation
• Technology & Data Management

You will be responsible for:

• Scheduling deliveries and appointments
• Processing orders
• Order tracking and support to customer inquiries for new and existing orders

Responsible for invoice management activities including:

• Invoicing customer sales orders
• Facilitating invoice corrections
• Reviewing customer billing plans
• Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements