Customer Service Specialist - Lens - shanghai 1 at Luxottica North Europe Limited

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

08 Aug, 26

Salary

0.0

Posted On

10 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telephone Communication, Complaint Handling, Data Entry, Customer Relationship Management, Team Collaboration, Product Knowledge, Optometry Knowledge, System Management

Industry

Manufacturing

Description

Contract: Permanent/Full time Compensation: If you’ve worn a pair of glasses, we’ve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! Your #FutureInSight with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible. 职位描述 Job Description 职位名称(中英文) Position Title （Chinese & English） Customer Service Specialist, Call center 客服专员,电话汇报对象 Reporting to 客服副经理 (戴晓宾) 部门/职能 Department / Function Lens-Lens Commercial-EBN Commercial-Customer Service 业务部门 Business Unit/Section Lens-Lens Commercial-EBN Commercial-Customer Service 直接下属 Direct Reports 工作范围 Scope 成本中心 Cost Center 工作地点 Location 制表时间 Date of Profile 2023年4月11日批准人Approved by 使命/职位——职位的目标和目的 Mission/ Position Summary – Purpose and Objectives of the Role 按照公司的要求，准确、及时地完成客户的相关电话咨询、投诉处理等工作，保证客服工作的顺利开展。业务/职能的范围——主要专业领域/岗位职责 Scope of Business / Function – Key Areas of Expertise / Responsibilities 1.按照业务处理流程的规定进行呼入电话接听工作，严格遵守服务规范及业务规范； 2.与客户保持良好的沟通，保证信息传递的及时性和正确性； 3.准确及专业地处理有关客户的资料输入及整理； 4.对于已脱期和将要脱期的订单要及时主动告之客户； 5.向公司反馈市场信息及建议，收集客户意见以便提高服务素质； 6.协调与其他部门的合作，并配合其他部门工作； 7. 上级主管安排的其他工作。横向职责 Transversal Responsibilities 任职资格 Qualifications 经验 Experience 1年以上客户服务工作经验，有视光学背景尤佳技能 Skills 沟通技巧: 具备良好的电话沟通能力，能够用口头或者书面形式向他人分享观点、想法，解释事情、事实产品知识: 了解依视路全产品; 了解与依视路产品相关的视光知识投诉处理: 准时有效地处理客户投诉，提高投诉解决率，同时提升客户投诉处理满意度系统管理: 熟悉系统的每个模块及他们的运用，能够根据主管的指导和系统说明熟练操作团队协作: 和团队中的其他同事经常沟通，互帮互助协同工作，保持谦虚，包容他教育/资格认证 Education / Qualification / Certification 中专以上学历语言 Language 普通话流利、口齿清楚；有一定英语基础 Our Diversity, Equity and Inclusion commitment We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.

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Responsibilities

Handle incoming customer calls and complaints accurately and timely to ensure smooth customer service operations. Coordinate with other departments and provide market feedback to improve service quality.