ABOUT US

Local Crafts, (formerly Premier Needle Arts (PNA)), manages a variety of well-known brands, including Jimmy Beans Wool, Madeline Tosh, DellaQ, Connecting Threads, Knit Picks, Superior Threads, Crochet.com and Berroco. Our hands-on approach helps us provide fabrics, threads, yarns, and tools that meet our customers’ preferences while maintaining exceptional quality.
Available through dedicated consumer websites, Amazon, wholesale distributors, local retail partners, and consumer shows, our products are loved by craft enthusiasts at every level. We help our customers love what they make!
As an equal opportunity employer, Local Crafts is committed to creating and maintaining a supportive and inclusive work environment. We empower each team member to reach their full potential and foster an atmosphere that inspires creativity among our customers.

BONUS SKILLS (PREFERRED)

• Experience with Zendesk or similar CS platforms.
• Experience with Netsuite or other order management systems.
• Advanced knitting or crochet knowledge, with ability to explain or teach patterns.

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• Support customers across multiple brands via phone, email, web forms, and live chat.

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• Provide accurate, timely, and friendly responses in a call-center environment.

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• Use in-house systems to enter orders, update account details, track shipments, and explain return processes.

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• Write clear, thoughtful email responses that reflect our brand voice—knowing that emails and chats may be shared publicly.

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• Collaborate with teammates and other departments to ensure smooth resolution of customer issues.

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• Take on special projects or additional tasks as needed.