Customer Service Specialist - Logistics at DSM

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Logistics Operations, Vendor Management, Process Improvement, SAP, Performance Tracking, Continuous Improvement, Customs Compliance, Warehousing, Trade Compliance, Shipping Practices, Order Management, Cost Management, Service Adaptability, Customer Satisfaction, Data Analysis, Supply Chain Management

Industry

Chemical Manufacturing

Description

Job title – Customer Service Specialist, Logistics, Pet Food Location – Singapore In line with Order-to-Cash (OTC) principles and guidelines, the Customer Service Specialist, Logistics is responsible for managing and supporting logistics flows across the Asia Pacific region. The role ensures timely, compliant, and cost-effective movement of goods, while driving continuous improvement to deliver a customer experience that exceeds industry standards. Reporting to the Regional Logistics Manager, this role is a subject-matter expert in logistics operations, providing hands-on execution, vendor management, and process improvement Your key responsibilities Manage day-to-day logistics operations across all modes of transportation, ensuring accuracy, compliance, and on-time delivery (OTIF) Oversee 3PL and freight forwarder performance against KPIs and SLAs, including cost management, service adaptability, and customer satisfaction Conduct monthly vendor performance reviews and drive corrective actions Act as OTIF Coordinator for Asia Pacific: monitor, analyze, and report delivery performance; identify improvement opportunities; and drive corrective measures Lead value stream mapping and supply chain flow assessments to identify waste, bottlenecks, and improvement opportunities Support the execution of SAP logistics transactions (SD, LE, MM modules): delivery creation, transfer orders, shipment booking, costing, invoicing, and tracking We bring Unique career paths across health, nutrition and beauty – explore what drives you and get the support to make it happen A chance to impact millions of consumers every day – sustainability embedded in all we do A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on A community where your voice matters – it is essential to serve our customers well You bring Minimum Diploma, preferably Bachelor’s Degree in Supply Chain, Logistics, or related discipline 3–5 years’ experience in logistics, supply chain operations, or order management in a regional/multinational environment Strong knowledge of SAP (SD & LE modules; MM preferred) Solid experience in vendor/3PL management and logistics performance tracking (OTIF, cost, service) Familiarity with customs, warehousing, trade compliance, and shipping practices in Asia Pacific Proven experience in Continuous Improvement (minimum Yellow Belt accreditation preferred) About dsm-firmenich At dsm-firmenich, we don’t just meet expectations – we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. Because real progress only happens when we go beyond, together. Inclusion, belonging and equal opportunity statement At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong. We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve. We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you. And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work. Agency statement We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.

Responsibilities

The Customer Service Specialist is responsible for managing logistics operations across the Asia Pacific region, ensuring timely and compliant movement of goods. This includes overseeing vendor performance, conducting performance reviews, and driving continuous improvement initiatives.