Customer Service Specialist - London, Ontario at Voyago

London, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

19.5

Posted On

28 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Logistics, Call Centre Experience, Problem-Solving, Multitasking, Microsoft Outlook, Microsoft Word, Microsoft Excel

Industry

Transportation/Trucking/Railroad

Description

Voyago is hiring a part-time temporary Customer Service Specialists with the possibility of extension for our Logistics Centre in London, Ontario. Your Role Reporting to the Call Centre Supervisor, you are responsible for receiving calls and booking trips accurately and efficiently for our non-emergency Patient Transfer Division. You must also provide a high degree of customer service in a fast paced environment. Scheduled PT Shifts: weekend shift: (6:00AM -10:00PM) afternoon shift: (12:00PM - 10:00PM) Hourly Wage: $19.50 per hour Primary Responsibilities Operations: Coordinates bookings and prepare customer correspondence for special events Complete FT Customer Service Specialist Shifts Ensures dispatch operations are in accordance with established standards Completes order entry accurately Price transfers/fares accurately Customer Service: Provide a high level of customer service Provide response times De-escalate customer concerns Administration: Authorizes credit cards for current and future transfers Your profile You are able to read and communicate in English effectively You have a High School Diploma or Equivalent You have 1-2 years of Logistics or Call Centre experience You have the ability to work independently You have excellent problem-solving skills You have the ability to multitask and shift priorities as needed You are proficient in Microsoft programs such as Outlook, Word and Excel You are an Emergency Telecommunications Graduate as an asset The perks We are an Award Winning company As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider We focus on innovation and sustainable environmental initiatives We support the development, work-life balance and well-being of our employees We build a supportive corporate culture that encourages diversity and enables our people to flourish. We enable our employees to have a positive social impact by deploying sustainable mobility solutions. We offer our employees opportunities to build their own experience within a local, global Group. Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview. Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage. We thank all applicants however only those under consideration will be contacted.

Responsibilities

The Customer Service Specialist is responsible for receiving calls and booking trips for the non-emergency Patient Transfer Division. They must ensure high levels of customer service and accurate order entry in a fast-paced environment.