YOUR MISSION

For a fast-growing international health-tech company were are seeking to employ a Customer Service Specialist as part of the clients Customer Experience Team - you’ll be at the heart of that mission, supporting users and helping shape the future of their product.

As a Customer Support Specialist (German-speaking), you’ll be the first point of contact for the users, supporting them across multiple channels. You’ll help solve issues, improve their experience, and bring valuable insights back to our product and engineering teams.

• Support users via email, chat, and phone in German, always with empathy and clarity
• Solve issues with care and speed, and go the extra mile
• Act as a bridge between our users and internal teams by sharing relevant feedback
• Collaborate closely with team members across Support, Product, Engineering, and Marketing
• Contribute to improving internal processes and support documentation

ABOUT US

Wir von Cape Point Solutions definieren Outsourcing neu. Für uns bilden die Talente das Zentrum unseres Erfolgs und somit auch den Erfolg unserer Kunden. Schnell, flexibel und kosteneffizient platzieren wir genau die richtigen Agenten für eure Bedürfnisse. Dabei unterscheiden wir uns klar von herkömmlichen Call-Centern. Als attraktiver Arbeitgeber mit Sitz in Kapstadt und als zuverlässiger Partner bieten wir motivierte Talente, schnelle Prozesse und ein aufregendes Arbeitsumfeld, das zu höchster Performance und maßgeschneiderten Lösungen führt. Für uns ist Outsourcing mehr als nur “Kosten sparen”. Vielmehr erlaubt unser Service: Skalierbarkeit, Flexibilität, Kostenersparnis, Qualität, Sicherheit, Zeit- und Energieeffizienz.
At Cape Point Solutions, we’re redefining outsourcing. For us, talent is the heart of our success—and the key to our clients’ success. We place the right agents for your needs quickly, flexibly, and cost-effectively, setting us apart from traditional call centers. Based in Cape Town, we’re an attractive employer and a trusted partner, offering motivated talent, fast processes, and an exciting work environment that drives high performance and tailored solutions. For us, outsourcing is more than just saving costs—it’s about scalability, flexibility, efficiency, quality, security, and saving both time and energy

Please refer the Job description for details