P2P OPERATIONS ASSISTANT​

Responsibilities:​

• Merchant Support: Handle manual appeal orders from top-tier P2P merchants, ensuring timely and effective resolution; Address and resolve feedback cases from local community users.​
• Appeal order processing: support top merchants on appeal order processing, strictly follow SLA.​
• User Acquisition and Feedback collecting: Assist the operations manager in planning and executing user acquisition strategies; Gather insights and competitor information to support the creation of business strategies. As the operation supporting this role also need to collect users feedback and provide product or operation solutions for clients.​
• Community and Customer Support: Act as the first point of contact for local community users, providing high-quality support and resolving inquiries; Help build a positive relationship with users and merchants by ensuring smooth communication.​

Requirements:​

• Experience: At least 2 years of experience, preferably in customer service (experience in banking or fintech is a plus).​
• Skills: Strong communication and writing skills; Proficiency in Mandarin and English.​

Attributes: Ability to handle user complaints and merchant issues with professionalism and empathy; Detail-oriented, with strong organizational skills to manage multiple tasks efficiently.
Job Type: Full-time

Schedule:

• Rotational shift

Application Question(s):

• Do you have any experience in the cryptocurrency industry ?

Experience:

• Customer service: 2 years (Required)

Language:

• Mandarin (Required)
• English (Required)

Work Location: In perso

• Merchant Support: Handle manual appeal orders from top-tier P2P merchants, ensuring timely and effective resolution; Address and resolve feedback cases from local community users.​
• Appeal order processing: support top merchants on appeal order processing, strictly follow SLA.​
• User Acquisition and Feedback collecting: Assist the operations manager in planning and executing user acquisition strategies; Gather insights and competitor information to support the creation of business strategies. As the operation supporting this role also need to collect users feedback and provide product or operation solutions for clients.​
• Community and Customer Support: Act as the first point of contact for local community users, providing high-quality support and resolving inquiries; Help build a positive relationship with users and merchants by ensuring smooth communication.