Thanks for taking the time to read about this role of Customer Service Specialist at Martek Marine.

This is a full-time role, working Monday to Friday!

• Do you enjoy interacting with customers?
• Do you enjoy problem solving, getting to the bottom of things?
• Do you have a keen eye for detail, tending to get things right first time?
• Are you super organised and prefer a work day that flies by?
• Is your preference to work in an SME where everyone has a part to play every day, rather than a large company where no one knows who you are or what you do?

If you’re answering yes to the above, then keep reading to find out more about this Customer Service Specialist role here at Martek.

MARTEK

You may have heard of Martek, you may have not!
Martek Marine specialises in providing sustainable solutions to the maritime industry to ensure ship safety, efficiency and crew well-being!
Originally set up in the Dearne Valley to help regenerate the area in 2000 post the decline of the mining industry. Many of the team have been with the company since the start, having progressed and developed into various departments.

So, what might a typical week look like in this role? Each day brings new orders in from existing customers and new customers so your week will be a mix of:

• New sales order processing for your allocated key accounts
• Managing the open orders book to ensure it’s accurate
• Updating orders with notes and attachments as customers get in touch
• Providing first line support where needed and escalated support for customer queries
• Complaint handling and investigation to determine root causes
• Working with the Customer Service Manager and Continuous Improvement Analyst to determine corrective actions and root causes
• Ensuring orders are shipped on time by checking the status of the order and liaising with all relevant departments
• Deputising for the Customer Service Manager when needed
• Creating customer facing reports for key accounts

If you’ve read this advert and think this role could be perfect for you, then we welcome your application and look forward to chatting to you when you apply.
The first stage in our process is a Teams chat of 15 mins once some initial application questions have been answered, so don’t worry about having your CV completely up to date, you can always add that on later.
Full training will be provided and we’re not expecting that you will have previous marine experience!

What is non-negotiable is the following and if you can tick these off, then it’s likely that this role will be a perfect fit!

• Impeccable attention to detail in terms of gathering info and relaying
• The ability to build strong relationships with customers, both over Teams and via email communication.

We look forward to your application!
If you would like to read more about Martek Marine in the meantime, have a look at their website here - https://www.martek-marine.com/
Job Types: Full-time, Permanent
Pay: £27,000.00 per year

Application question(s):

• Thank you for your interest in Martek. Tell us a little about what you’re currently doing and why you’re looking for a new challenge?
• Why does this role appeal to you? Is there anything specific about Martek that appeals?
• Please tell us about your previous experience (if any) within administration and or customer services?

Work Location: Hybrid remote in Rotherham S63 5AB
Reference ID: Customer Services Specialist - Full Tim

This is a full-time role, working Monday to Friday!

• Do you enjoy interacting with customers?
• Do you enjoy problem solving, getting to the bottom of things?
• Do you have a keen eye for detail, tending to get things right first time?
• Are you super organised and prefer a work day that flies by?
• Is your preference to work in an SME where everyone has a part to play every day, rather than a large company where no one knows who you are or what you do

So, what might a typical week look like in this role? Each day brings new orders in from existing customers and new customers so your week will be a mix of:

• New sales order processing for your allocated key accounts
• Managing the open orders book to ensure it’s accurate
• Updating orders with notes and attachments as customers get in touch
• Providing first line support where needed and escalated support for customer queries
• Complaint handling and investigation to determine root causes
• Working with the Customer Service Manager and Continuous Improvement Analyst to determine corrective actions and root causes
• Ensuring orders are shipped on time by checking the status of the order and liaising with all relevant departments
• Deputising for the Customer Service Manager when needed
• Creating customer facing reports for key account

What is non-negotiable is the following and if you can tick these off, then it’s likely that this role will be a perfect fit!

• Impeccable attention to detail in terms of gathering info and relaying
• The ability to build strong relationships with customers, both over Teams and via email communication