Are you passionate about delivering great customer service and looking for your next opportunity?

We’re looking for Customer Service Specialists to join a leading global insurance organisation based in Melbourne CBD. You’ll be the first point of contact for customers, helping with their insurance enquiries and providing friendly, knowledgeable support across phone, email and online channels.

The Role

This is a full-time, 6-month contract running from 26 October 2026 to 26 April 2027.

You’ll work as part of a supportive customer service team, with comprehensive training provided to set you up for success.

• Your day-to-day will include:Handling inbound phone-based customer enquiries
• Managing written requests and email enquiries through internal systems
• Making sales calls relating to new business
• Following up with customers on non-sales enquiries
• Providing clear, accurate and empathetic support to customers
• Using multiple systems to record and manage customer interactions
• Supporting customers across phone, email, online referrals and social media
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