We are looking for Customer Service Specialists to join our busy Customer Services Team providing a range of support to our housing tenants and customers.
You’ll be providing a professional high quality multi-channel customer contact experience to all internal/external customers. You will handle a full range of housing enquiries and where possible offer first time resolution.
Our Customer Service Specialists handle inbound telephone calls, e-mails, and social media requests from existing customers and also people who are looking for a home with us. Your role will be to help people with a wide variety of enquiries associated with their tenancy from raising repairs appointments, dealing with complaints, helping customers with managing their payments, or helping customers to apply for a new home.