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Customer Service Specialist | Palm Coast Orthopedics | Full-time | Days at UF Health

Palm Coast, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Scheduling, Insurance Verification, Medical Billing Collection, Phone Etiquette, Electronic Medical Records, Demographic Data Entry, Referral Management, Authorization Management, Front Desk Operations

Industry

Hospitals and Health Care

Description

Overview Floating to all Locations: St. Augustine, Palm Coast and Nocatee The Customer Service Specialist is responsible for delivery of exemplary customer service by greeting and assisting patients and visitors, answering high volume phone calls, scheduling patient appointments, and overseeing other daily operations of front desk in a medical office. Responsible for collecting patient balances at check-in and check-out and staying up to date on insurance plans. Responsibilities Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries. Gathers complete and accurate patient demographic and financial information. Verifies / identifies insurance plans and obtains benefit information. Interacts with patients and insurance companies over the phone including referral and authorization management. Takes and accurately records patient payments for balances during check-in or check-out. Accurately schedules patient appointments and utilizes proper scheduling techniques to maximize appointment availability for patients. Clearly and concisely communicates with physicians and staff regarding any patient related issues. Ensures patient information is accurate, up to date, and complete in the electronic medical record program. Assists in maintaining liaisons with other organizations and offices for the exchange of information. Qualifications Education / Training High School Diploma/Equivalent Experience Requirements 0 - 1 year Medical Practice Clerical experience Preferences: 1 year clerical experience in a health care setting

Responsibilities

The specialist manages front desk operations, including greeting patients, handling high-volume calls, and scheduling appointments. They are also responsible for collecting patient balances and verifying insurance benefits.