Customer Service Specialist (Part-time) at Howard County Library System

Ellicott City, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

32.85

Posted On

01 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Empathy, Tech Savvy, Attention to Detail, Teamwork, Reliability

Industry

Libraries

Description

Description You are a member of a team that is the heart of the Miller Branch. A team that welcomes customers every day with a friendly smile and a wave. You create memorable experiences for customers who return again and again. You are efficient and knowledgeable about our services and products, assisting our customers with their needs. You are the person they look for when they come and seek you out to say hello. You embrace and maintain an environment of inclusion, diversity, and respect. Whether working directly with customers or behind the scenes, our remarkable team is committed to education that creates a more equitable and just society for all people. We are seeking a highly motivated Customer Service Specialist to join our team! Candidates from traditionally underrepresented communities are encouraged to apply! We offer a friendly, collaborative work environment and a generous benefits package including 15 paid holidays and your birthday off. Interested in joining our team? Who You Are: You are empathetic You engage well with others and love getting to know those around you You are passionate about delivering an extraordinary customer experience You are a problem solver and lifelong learner You are energetic and inspire fun You are a great communicator and a patient listener You love a well-oiled machine Essential Duties: You have experience You enthusiastically welcome customers to the Miller Branch with a smile and provide a memorable customer experience You enjoy the time you spend at work, meeting new customers and issuing borrower cards You cheerfully check materials in and out, anticipating our customer's needs You are at home at the keyboard and are comfortable with helping customers at the copy center, or self-checkout You provide memorable and efficient service to the public by connecting customers with the information they seek in person and over the phone You are knowledgeable about our products, events, and services and enjoy sharing this information with customers You gracefully resolve customer issues, reconcile records, and are a natural with money You are eager to learn new things and processes You sort and return materials to designated locations within the system You take great care of the collection and participate in shelf reading You are reliable. You assist with open and closing of building You serve as a passport acceptance agent You take ownership of your assigned projects within Customer Service Department You value your time with fellow staff attending staff meetings and training sessions You jump in where needed to perform other duties and special projects, as assigned You can be depended upon to maintain regular and predictable attendance You take pride in adhering to all policies and procedures We are guided by these shared values: We are your place to learn, grow, and connect Contributes to achieving HCLS' racial and social equity goals. Please view the Brave Voices, Brave Choices initiative. We advance HCLS' educational mission, effectively communicating our curriculum, which comprises Three Pillars (Self-Directed Education, Research Assistance & Instruction, Instructive & Enlightening Experiences) Requirements Your skills and education include: High School diploma or equivalency certificate People skills – ability to work effectively with staff and customers of various races and ethnicities, and enjoy it Exemplifies extraordinary customer service skills Demonstrate a passion for working with a diverse public Ability to read, write, speak, and understand English effectively Ability to understand and retain detailed instructions Accurate keyboard skills Tech savvy – ability to use programs/processes such as the Internet, office applications, as well as other library-related programs Ability to use a cash register Current valid driver’s license Your job will involve being on the move at work: You need to stand, walk, bend, stoop, squat, reach, and push/pull carts In addition, activity is required, such as carrying bags or boxes of books or arranging rooms for events and classes Some driving required Additional information: Position currently located at the Miller Branch Works under the supervision of the Customer Service Supervisor Grade 3; Salary range $18.73 - $32.85/hour Part-time: 20 hours per week, Monday – Saturday, including two nights per week, alternating Fridays and Saturdays, and a maximum of three Sundays per month; evenings and weekends may be required for HCLS signature events Position closes Tuesday, April 21st, 2026 at 4 PM EEO STATEMENT Howard County’s diversity is its greatest asset. Howard County Library System embraces its multi-cultural and multi-ethnic character. All communities, including communities of color and immigrant communities, are fundamental to our spirit of service, workforce and long-term success. Equity and empowerment are top priorities. We believe all Howard County residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. Among our goals is for our workforce to reflect the community it serves. We are actively working to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences.

Responsibilities

The Customer Service Specialist welcomes customers, provides assistance with their needs, and resolves issues efficiently. They also manage materials, assist with events, and maintain a positive environment.