ABOUT PLAUD AI

PLAUD AI is a pioneering AI-native hardware and software company that turns meetings and conversations into actionable insights with AI devices like PLAUD NOTE and PLAUD NotePin. By recording, transcribing, and summarizing real-life conversations, our solutions boost productivity and save time. Designed for precision and flexibility, whether in meetings or on the go, our products empower you to focus on creative, high-value work while AI handles the details.
We are a growing global team of hardware and software experts seeking advanced AI innovations that integrate with real-life user scenarios. Our newly established headquarters in San Francisco will collaborate with our teams in Shenzhen, Beijing, and Tokyo to extend AI benefits to users globally.
Visit https://www.plaud.ai to learn more.

ABOUT THE ROLE

We are seeking a Senior Customer Service Specialist to join our international operations team. This role focuses on resolving escalated cross-border customer issues (refunds, delivery disputes, platform cases), contributing to service QA audits, and supporting our outsourced Tier 1 team (Philippines). Candidates with people management experience will be prioritized.

WHAT YOU WILL DO

• Handle escalated complex service issues on Amazon, DTC, and TikTok platforms
• Collaborate with logistics, finance, and supply chain teams to close the loop on complaints
• Participate in regular QA reviews and contribute to service improvements
• Support and guide the Philippines-based Tier 1 agents in daily case handling
• Assist in knowledge base management and SOP documentation