Customer Service Specialist

at  Prysmian Group

Would you like to build your career in an international cable company in the technology industry? Prysmian is the world’s largest cable manufacturer with over 110 years of experience also in Finland, where Prysmian has plants in Kirkkonummi and in Oulu. Prysmian is investing over 220 million euros to increase the production capacity of the Pikkala plant in Kirkkonummi by 2025. These investments are at the core of Prysmian’s response to the rapid growth in global demand for renewable energy.
With us, you can work at the forefront of energy disruption and develop your skills in a friendly and growing community with a strong international focus. We are now looking for great candidates striving to build a more sustainable future with us. Ready to make your mark?
We are now looking for a
Customer Service Specialist
To join our Sales and Customer Service team in Kirkkonummi Finland. In this role, you will manage customer orders, provide support throughout the delivery process, and respond to customer inquiries. You will work closely with the Supply Chain and Finance teams and report to the Customer Service Supervisor. This is a full-time, permanent position.

Your responsibilities

• Order management and delivery creation in the SAP system.
• Collaboration with other departments within the company to ensure timely deliveries.
• Purchase goods from other Prysmian factories in case of direct deliveries to customers.
• Claim management and creation of credit notes.
• Customer master data management in SAP.
• Ensure the best possible customer service and on-time deliveries.

We are looking for a candidate who has

• Good oral and written skills in Finnish and English; Swedish is a plus.
• Previous work experience in customer service is an advantage.
• Knowledge of SAP (or other ERP systems) is an advantage.
• A friendly and proactive attitude towards other stakeholders.
• Commitment to achieving a high level of customer satisfaction.
• Willingness to learn and adapt to new practices.
• Accuracy in order handling and communication.
• Ability to work under pressure during busy times.

We offer

• Work in a supportive team where we are always ready to lend a helping hand to each other.
• Comprehensive occupational health care, sports, and cultural benefits.
• Opportunity to participate in the Prysmian share scheme at reduced prices.
• Onsite gym and a bicycle allowance.
• Canteen meals at competitive prices.
• Hybrid work with a possibility of two remote days per week.

We look forward to welcoming motivated individuals who are ready to contribute to our success and grow with us! Send your application by Friday 13.9. We review applications during the application period, so we hope to hear from you soon.
Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.
All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
Visit our
DE&I Page to learn more about Prysmian’s commitments.
Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.

• Order management and delivery creation in the SAP system.
• Collaboration with other departments within the company to ensure timely deliveries.
• Purchase goods from other Prysmian factories in case of direct deliveries to customers.
• Claim management and creation of credit notes.
• Customer master data management in SAP.
• Ensure the best possible customer service and on-time deliveries