Customer Service Specialist, Pulp at UPM - The Biofore Company

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

0.0

Posted On

27 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Processing, Invoicing, Letter Of Credit Handling, Complaints Management, Problem Solving, Attention To Detail, Collaboration, Communication, SAP ERP, Digitalization, Multitasking, Prioritization, Time Management, English Skills, Korean Skills

Industry

Manufacturing

Description

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils! Learn more about us as a workplace upm.com/careers We are now looking for a Customer Service Specialist to join our Pulp APAC Customer Service team. This position is located in Shanghai. Greetings from your future manager I am looking for a colleague who is professional, full of energy and eager to do a job that can make an impact. Lois Liu, Manager, Customer Service & Supply Chain, APAC, UPM Pulp What you will do Collaborate and communicate with customers throughout order lifecycle, meet customers' needs and solve issues when applicable. Order processing, invoicing, Letter of Credit handling, preparation of shipping documents, complaints management. Guarantee high service level and ensure customer satisfaction. Proactively seek out new ways to improve customer experience and enhance overall operations. Collaborate with cross-functional teams within the organization to ensure timely delivery to customers. Continuously improve customer service processes including collaboration with different functional teams. Participates in team meetings and training sessions to stay current on best practices and learn new skills. Explore the digitalization possibilities in daily customer service work. Maintain accurate data in the systems. Who you are You have bachelor’s degree or equivalent. You have 1-3 years of relevant work experience. You have customer and service-oriented mindset. You have experience with SAP ERP (Fiori) and L/C. You have good English skills. Korean skills preferred. You have ability to multitask, prioritize tasks and manage time effectively. You have excellent problem-solving abilities and attention to details. You have good collaboration and influencing skills and smooth communication skills. You enjoy working in a global and diversify environment. This is what we offer for you A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils. Our work is impactful and transformative. A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees. Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth. Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves. Additional information For support with submitting your application, please contact the HR Service Center at careers@upm.com #LI-DNP UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. Our performance in sustainability has been recognized by third parties, including EcoVadis and the Dow Jones Sustainability Indices. We operate globally and employ approximately 15,800 people worldwide, with annual sales of approximately €10.3 billion. Our shares are listed on Nasdaq Helsinki Ltd. UPM – we renew the everyday

Responsibilities

The Customer Service Specialist will collaborate and communicate with customers throughout the order lifecycle, ensuring their needs are met and issues are resolved. They will also process orders, handle invoicing, manage complaints, and seek ways to improve customer experience.