Customer Service Specialist - Queen Anne at Dreamclinic Massage & Acupuncture

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

22.5

Posted On

13 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling Management, Client Experience, Team Collaboration, Problem Solving, Flexibility, Communication, Empathy, Wellness Advocacy, Attention To Detail

Industry

Health;Wellness & Fitness

Description

Join Our Vibrant Dreamclinic Family! Customer Service Superstars Wanted! We are looking for a customer service specialist to join our Queen Anne administrative team, Part-Time - Thursday, Friday, Saturday closing, 2:30-9:15pm* Starting pay is between $20.76-$22.50/hr (with average commissions). Key Responsibilities ✨ Client Experience: Create a warm and welcoming environment, delighting clients both over-the-phone and in-person. ✨ Scheduling Management: Assist clients in scheduling same-day, near future, and future appointments to help them stay on track with their health maintenance routine, which includes incorporating massage therapy and/or acupuncture. ✨ Caring Host: Greet clients in a friendly and professional manner, maintain the physical space in the lobby, at the front desk for check-in and check-out, and in the restrooms. ✨ Team Member: Collaborate with our team of Customer Service Specialists across all 3 clinics. On a typical day, you will: Answer phone calls, emails, and texts, offering exceptional service with a friendly demeanor. Check clients in and out efficiently, ensuring a seamless experience. Create invoices and collect payment, making each transaction effortless. Schedule appointments, optimizing our clients' wellness journeys. Scan and upload new client paperwork, maintaining accurate records. Explain ongoing promotions, memberships, and packages, providing valuable information to clients. Provide basic insurance information (training provided) to guide clients through the process. Offer specialized information about massage and acupuncture styles (training provided), enhancing clients' understanding. Work collaboratively with fellow clinic admins through our online chat system, fostering a supportive team spirit. Maintain the cleanliness and aesthetics of shared spaces and restrooms, ensuring a welcoming environment. Re-stock supplies to keep everything running smoothly. Reschedule clients if an unexpected conflict arises, displaying flexibility and problem-solving skills. Perks and Benefits ✅ On-the-job training: We'll equip you with the skills and knowledge needed to thrive in this role. ✅ Discounted massage and acupuncture: Immerse yourself in a world of wellness and enjoy the benefits firsthand. Full-time staff earn 1 complimentary 60-minute session per month. Part-time staff earn 1 per quarter. ✅ Opportunity to earn commission: Earn commission for every membership and/or package sold. ✅ Purposeful work: Be a part of an organization that has a meaningful impact on hundreds of clients each week, reducing pain, inflammation, stress, increasing mobility, and providing true healing each day. Who You Are You're a passionate advocate for wellness, driven by the desire to see the world heal. Your customer service approach is rooted in kindness and empathy, making every interaction a positive and uplifting experience. The fascinating world of massage, acupuncture, and other healing methods captivates you, and you're eager to learn and share this knowledge. Embracing diversity and collaborating with clients and colleagues from all walks of life excites you. If this sounds like the perfect opportunity for you, don't hesitate! Join our Dreamclinic family and embark on a fulfilling career that merges passion, purpose, and customer service excellence. *schedule is subject to change, looking to hire best team fit.

Responsibilities

The Customer Service Specialist will create a welcoming environment for clients and assist them with scheduling appointments and managing their wellness journeys. They will also handle check-ins, payments, and maintain the cleanliness of shared spaces.