Customer Service Specialist at Qureos Inc

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Problem-solving, Organizational skills, Attention to detail, CRM systems, Reporting, Customer satisfaction, Proactive support, Professionalism, Time management

Industry

technology;Information and Internet

Description

Job Overview : We are seeking a dedicated and professional Customer Service Specialist to join our team. The ideal candidate will be responsible for maintaining strong relationships with customers, ensuring a smooth customer journey, and handling all communication and support-related tasks with efficiency and professionalism. Key Responsibilities : • Conduct daily confirmation calls for new orders to ensure accuracy and completeness. • Perform follow-up calls with customers after delivery to ensure satisfaction and collect feedback. • Handle VIP customers with priority, professionalism, and personalized service. • Receive and manage customer complaints and inquiries across all communication channels. • Resolve customer issues promptly and coordinate with internal teams when required. • Track and update the status of customer cases until full resolution is achieved. • Prepare daily and weekly reports on customer feedback, complaints, and recurring issues. • Maintain accurate records of customer interactions, cases, and resolutions. • Provide insights and suggestions to improve customer experience and retention. • Collaborate with sales, operations, and logistics teams to ensure smooth order fulfillment. • Ensure a high level of customer satisfaction through clear communication and proactive support. Requirements : • Previous experience in customer service or call center roles is preferred. • Strong communication and problem-solving skills. • Ability to handle difficult situations and customers professionally. • Excellent organizational skills and attention to detail. • Ability to prepare structured reports and maintain accurate records. • Comfortable using CRM systems, spreadsheets, and communication tools. • Professional tone, positive attitude, and customer-focused mindset. • Ability to work under pressure and manage multiple cases simultaneously

Responsibilities

The specialist will maintain strong customer relationships by conducting daily confirmation and follow-up calls, handling all communications, and prioritizing VIP customers. Key duties include resolving complaints, tracking cases to resolution, preparing reports, and collaborating with internal teams for smooth order fulfillment.