The Tech Info Group ("TTIG") is a Managed IT Service Provider, providing comprehensive IT Services, back-up solutions, cloud & security solutions and more to companies and enterprises with 10-200+ employees in Southern California, New York and Florida. TTIG specializes in being a 3rd party IT Department to businesses via our fully staffed help-desk, complete with 24/7 proactive infrastructure management and monitoring. Our goal is to enable our clients to achieve a competitive advantage through the intelligent use of information technology.
We are looking for a Customer Service Specialist to join our team at The Tech Info Group, LLC. This is a remote position where you will be responsible for providing exceptional customer service to our clients. If you have a passion for helping others and excellent communication skills, we want to hear from you!

QUALIFICATIONS:

• 1+ years of customer service experience
• Excellent communication skills
• Ability to work independently and prioritize tasks
• Strong problem-solving skills
• Proficiency in Microsoft Office and CRM software

RESPONSIBILITIES:

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints in a professional and timely manner
• Provide product information and technical support
• Maintain accurate records of customer interactions
• Collaborate with other departments to ensure customer satisfaction