Customer Service Specialist at Renewtech

Aars, North Denmark Region, Denmark -

Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

0.0

Posted On

24 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Communication, Order Handling, Claims Management, Danish Fluency, English Fluency, Service Mindset, Organization, Collaboration

Industry

Computer Hardware Manufacturing

Description

Your mission Are you confident in customer communication, structured in your approach – and motivated to make a real difference for both customers and colleagues? At Renewtech in Aars, we’re looking for a new teammate to join our customer service team. You don’t need to know everything about IT from day one — we hire people, not just résumés. And we’ll make sure you get the onboarding, support, and knowledge you need to feel confident in our systems, products, and ways of working. Job Description As part of our customer service team, you’ll be the front line of the customer experience at Renewtech. You’ll play an important role in how customers experience our solutions — and in helping us deliver high-quality, sustainable IT in a smarter way. You can expect a varied workday with responsibility and close collaboration across teams. No two days are the same, and that’s a big part of what makes this role both engaging and meaningful. Your tasks will include: Responding to inquiries via phone, email, and chat — always with a strong focus on quality and great service Ensuring fast and accurate handling of webshop orders Assisting with questions about products, deliveries, and returns Following up on claims and making sure every customer feels heard and supported Identifying opportunities and customer needs — without it ever feeling like hard sales You’ll have responsibility, but never stand alone. We work closely across teams, share knowledge, and support each other to find the best solutions. Your profile We imagine you: Have a natural service mindset and enjoy working with customers Are structured and good at creating an overview Thrive in a fast-paced environment Communicate fluently in both Danish and English — additional languages such as German or Spanish are a plus (but not required) Are a team player who values collaboration and contributing to something bigger than yourself Why us? Becoming a part of our great team, you'll get: A role in a team where collaboration, knowledge sharing, and helping each other succeed are part of the everyday A work environment where you’re trusted with responsibility and supported in how you solve your tasks A workplace where the social side matters just as much as the professional Opportunities to grow, take on more responsibility, and develop your skills as we grow as a company A culture where you’re encouraged to be yourself — and where your contributions truly matter About Renewtech At Renewtech, we give enterprise IT hardware a second life. By delivering refurbished solutions, we help businesses make smarter, more sustainable choices — without compromising on quality. Sustainability and high standards go hand in hand for us, and we believe the best results come from working closely together, sharing knowledge, and continuously improving how we do things. Does this sound like something for you – or do you know someone who would be a great fit? Application deadline: August 3, 2026. We will review applications on an ongoing basis and hire as soon as we find the right candidate. For questions, feel free to contact Customer Service Manager, Maria Hjorth, at: mahj@renewtech.com.

Responsibilities

Act as the first point of contact for customers via phone, email, and chat to ensure high-quality service. Manage webshop orders, product inquiries, returns, and claims while identifying customer needs.