Customer Service Specialist at Riverside Natural Foods

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Fulfillment, Logistics, Communication, Attention To Detail, Analytical Skills, Problem Solving, Teamwork, Initiative, Flexibility, Time Management, Technical Aptitude, Bilingual, CPFR Concepts, Adaptability, Humility, Respect

Industry

Food Production

Description

Join Riverside Natural Foods Ltd., a $300 million+ Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun. We’re on an ambitious mission to double our business by 2027, and we need talented individuals like you to help us reach new heights. At Riverside, you’ll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain – and yes, it will get rough. But that’s what makes the journey worthwhile. So, lace up your boots and let’s tackle the climb together. You can learn more about us at www.riversidenaturalfoods.com. Position Summary/Objective: As a Customer Service Specialist, you are responsible for ensuring that all customer orders are received, processed, and shipped in a timely manner. You are also responsible in supporting the greater Customer Service team in sharing best practices and optimizing processes. You will work with internal Supply Chain teams, representing the voice of the customer. Primary Responsibilities: Order Processing: Uphold the ‘perfect’ order cycle from order receipt to invoicing all while striving for continuous improvement by working on developing technical expertise, suggesting process changes and best practices. Understand the Customer’s DNA as it pertains their order management and logistics processes, in order to drive improvements Take OWNERSHIP to check inventory of finished goods to ensure available stock to fulfill orders; liaise with appropriate departments regarding shortages, out of stocks, delays and/or complaints Build relationships with Customer’s Replenishment Analysts as well as Riverside’s Key Account Managers. Work with the Warehouse & Logistics teams to determine shipping dates, coordinate appointments, as well as prepare outbound shipping documents Troubleshoot and Resolve EDI errors on Order Receipts, Shipped orders, and Invoicing Work as a TEAM to support cross functional partners by reaching agreement through discussion, analysis, and compromise. Keeps the work atmosphere FUN by keeping it light and welcoming Demonstrate leadership by leading cross functional calls, gathering input, creating action plans, and sharing results with greater team Demonstrate both a customer-centric and One Team-minded approach Develops and shares customer scorecards and creates action plans to improve Case Fill and On Time Demonstrate and uphold Riverside’s core values Reports to the Customer Supply Chain Manager Key Objectives Customer Fill rate of 98.5% On time delivery Reductions of related penalties Customer satisfaction Continuous improvement Education & Qualifications: 3-4 years’ experience in a customer service, order fulfillment or logistics role, preferably within a Manufacturing or Consumer Packaged Goods environment Strong understanding of business processes and accounting concepts as they relate to CPG Technical aptitude and comfort with ERP and/or SAP systems, Outlook, Excel, Access. Skills & Abilities: Excellent communication skills Attention to detail and strong numerical, analytical and problem-solving skills Be a TEAM player with excellent interpersonal and communication skills Initiative and flexibility, be able to change course quickly; excellent organizing and time management skills PASSIONATE with a positive attitude with a desire to learn and collaborate Exceptional time management and organizational skills, self-starter with a high level of initiative and ADAPTABILITY Demonstrates HUMILITY throughout the company on a daily basis Aptitude to exhibit, RESPECT and protect Riverside’s Core Values in a changing environment Demonstrates Intellectual curiosity Familiarity with CPFR concepts Bilingual (English/French) preferred What we expect: Values-led: You’ll be a member of a thoughtful and compassionate team that prioritizes respect, teamwork and resourcefulness along with a good dash of fun. Sometimes, even making granola bars is hard, and life’s too short to take ourselves so seriously that we don’t enjoy the journey. Unparalleled experiences and opportunities: We’re still determining who we are and what we can be. Help us shape what this organization will look like and what we’ll offer the world, into the future. This means rolling up your sleeves and sometimes building the process – fast! – while employing it. At Riverside, progress occasionally means proceeding imperfectly, and we’re okay with that, as long as we’re staying true to our values and learning and improving along the way. Access to everyone: We’re a flat organization with few silos which means you’ll have full access to everyone from our founders to our production staff. Even when employees dress up, they wear steel-toed shoes. So don’t be shy. Speak up, share your ideas and go places you normally wouldn’t – like the plant, or the boardroom. Personal development: We’ll support and empower you to chart your own path and reach any heights you set for yourself. Career paths at Riverside are carved by the people walking on them, not dictated by leaders. Count on us to give you the training and tools to grow and progress. Gratitude: As a growing business, we can’t always offer formal recognition like awards programs, but we do show our true gratitude and appreciation. At Riverside, we’re all in this together and we value you. What We Offer: Values-led: We don’t cut corners or step on anyone or anything on our way to our summit. There is no winning at all costs here. Every step you take must align with our values, no compromises. Courageous determination: As a family-run, rapidly growing business, we are often challenged to find ways to deliver that aren’t obvious or easy. You must be willing to try, ask and answer challenging questions, test and learn, turn over every stone, keep moving forward and help us find a way through. Resourcefulness and grit will be your constant companions at Riverside and will serve you well. Humility: We’re a small (but growing) fish in a sea of whales and sharks. We know the products we offer are some of the healthiest and most sustainable, but we don’t brag about it, and know we have a steep path ahead. We pride ourselves in being respectful and supportive of others while shining brightly through our innovative, high-quality products. There isn’t one superstar at Riverside. We take turns leading the way as we climb to the summit. Continuous improvement: As a learn-as-we-go organization, we rely on each other to continuously improve everything we touch to make it better, more efficient, more sustainable, and more endearing to customers, consumers, employees, vendors, partners and the community. We own our mistakes and learn from them as we wind our way to the top. Wait! There’s more! Immerse yourself in our comprehensive benefits program, with Riverside taking care of the costs! RRSP matching or 401k matching for an empowered financial journey Join Employee-Led Resource Groups (ERGs) championing mental health, sustainability, diversity, women, and LGBTQ+ rights Develop your career further through our Riverside University program and with our Tuition Reimbursement Program An open concept work environment that embodies our Values How to Apply: If you have the commitment to excellence, the energy, the attitude and experience we need, then please submit your resume to careers(AT)riversidenaturals.com with the job title you are applying for in the subject line or click the apply button! Riverside Natural Foods Ltd. is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply. We thank all applicants for their interest; however, due to volume, please note that only candidates selected for an interview will be contacted.

Responsibilities

As a Customer Service Specialist, you will ensure that all customer orders are received, processed, and shipped in a timely manner while supporting the greater Customer Service team. You will work with internal Supply Chain teams, representing the voice of the customer.