About the job

• About Us:At Scodesign, we don’t just solve problems—we create experiences. We are a B2B and our customers are at the heart of everything we do, and we’re looking for a Customer Service Champion to join our team. If you love making people smile, have a knack for finding solutions, and thrive in a fast-paced environment, we want you to be part of our exceptional team and make our customers experience, the best possible.Why You’ll Love Working With Us:Awesome Culture: We believe in a fun, collaborative, and inclusive workplace where your voice matter
• Vibrant Team Spirit: We believe in teamwork, positivity, and having fun while working hard.
• Make a Difference: Every interaction you have with our customers has a lasting impact, and that’s something to be proud of.

• What You’ll Be Doing:Be the Voice of Our Brand: Connect with customers across various channels and provide exceptional service that leaves them impressed.
• Solve Problems Like a Pro: Use your creativity and resourcefulness to find solutions to customer issues, big or small, ensuring every interaction is smooth and hassle-free.
• Create Lasting Relationships: We’re not just solving problems; we’re building relationships. You’ll ensure that each interaction is personal, helpful, and memorable.
• Work Hand-in-Hand with the Team: You’ll collaborate with other departments to ensure that we’re delivering consistent, top-tier service.

• What We’re Looking For:Customer-Focused: A can-do attitude with a passion for delivering outstanding service to customers and making a difference in their day.
• Empathy & Patience: We’re building relationships. You’ll ensure that each interaction is personal, helpful, and memorable. You understand that every customer is unique, and you’re committed to providing a thoughtful response.
• Problem-Solver: You thrive on challenges and find joy in coming up with creative solutions.
• Team Player: You’re flexible and able to juggle multiple tasks or challenges with ease and you enjoy being part of a close-knit team.
• Tech-Savvy: Comfortable using customer service software, CRMs, and Microsoft Office tools.
• What We Offer:Competitive Compensation:
• Amazing Benefits:
• Work-Life Balance:
• Training & Development:

• Ready to make an impact? If you’re passionate about creating exceptional experiences and want to join a team that values your skills and ideas, we’d love to hear from you! Apply now to make an impact and build your future with us. Salary range $48k to $55k

•        Client Relationship Management & UHNW Advisory: Manages high-net-worth and international client relationships, delivering tailored, trust-based advisory aligned with client goals, risk appetite, and investment horizon.

•        Portfolio & Wealth Management: Evaluates client financial positions and identifies opportunities across investments, deposits, and protection solutions to support holistic financial planning.

•        NRI Banking & Cross-Border Transactions: Handles NRI banking, forex transactions, remittances, and account management, with a focus on compliant and seamless international service delivery.

•        Regulatory Compliance & Risk Control: Applies KYC/AML frameworks and internal risk controls consistently across client onboarding, transactions, and portfolio reviews.

•        Business Development & Cross-Selling: Builds new client relationships through proactive prospecting, referrals, and networking, while expanding wallet share through cross-selling and upselling.

•        Financial Operations & Process Ownership: Owns end-to-end financial and offboarding processes, coordinating across teams to ensure accurate, timely, and audit-compliant closure.