Act as a key point of contact for customers, providing responsive, professional, and helpful support.
Support customer onboarding and ongoing account needs, helping customers get the best possible experience from working with Waldom.
Manage customer enquiries across phone, email, chat, and other relevant channels, taking ownership through to resolution.
Identify customer needs and proactively address potential issues before they escalate.
Work collaboratively with Sales, Marketing, Purchasing, Quality, Compliance, and other internal teams to resolve customer queries and improve the overall customer experience.
Capture and share customer feedback, identifying recurring issues and opportunities for improvement.
Contribute to FAQs, knowledge-base content, and other resources that enable customers to find answers quickly and easily.
Maintain accurate customer and case information within relevant CRM, ERP, and customer service systems.
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