1. CUSTOMER ENGAGEMENT & SUPPORT

• Greet and assist customers in a friendly and professional manner.
• Provide detailed product information and offer guidance based on customer needs.
• Handle in-store inquiries, complaints, and returns in a timely and courteous manner.
• Act as the main point of contact for customer service issues and escalate when necessary.
• Follow up on service tickets or unresolved cases.

QUALIFICATIONS

• High school diploma or equivalent; diploma or certification in customer service is a plus.
• Minimum 2 years of experience in a customer service or retail sales environment.
• Experience in the outdoor, adventure, or sports retail industry is an advantage.
  Job Types: Full-time, Permanen