Customer Service Specialist at SIXT

Tulsa, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

19.5

Posted On

20 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Attention to Detail, Active Listening, De-Escalation Techniques, Organizational Skills, Verbal Communication, Written Communication, Multitasking, Time Management, Technical Proficiency, Microsoft Office, CRM Tools

Industry

Travel Arrangements

Description

Job Description As a Customer Service Specialist at SIXT, you play a key role in delivering a premium, end-to-end customer journey. You serve as a primary point of contact for customers, supporting them through reservations, billing questions, and service-related inquiries. In this fast-paced, customer-focused role, you combine strong communication skills, problem-solving abilities, and attention to detail to ensure every interaction reflects SIXT’s commitment to exceptional service. YOUR ROLE AT SIXT You respond to all inbound customer contacts within established service levels, ensuring a premium customer experience You assist customers with reservations, vehicle selection, and service-related inquiries to support a seamless rental experience You utilize active listening, sound judgment, and effective de-escalation techniques to resolve customer complaints, concerns, or billing issues efficiently You partner with global departments to address customer requests and deliver the most effective solutions You provide clear guidance and support on billing inquiries, service complaints, and general assistance needs You consistently meet or exceed performance, quality, and customer satisfaction standards in every interaction YOUR SKILLS MATTER Education – You have a High School diploma or equivalent; an Associate degree is preferred Experience – You bring 2–3 years of customer service experience, with a focus on problem resolution and de-escalation Technical Proficiency – You are proficient in Microsoft Office applications and CRM tools, and can manage high call volumes while maintaining quality service Soft Skills – You demonstrate strong organizational skills, excellent verbal and written communication, and the ability to multitask, stay organized, and manage time effectively Commitment to Excellence – You are success-oriented, adaptable, and willing to take on multiple responsibilities in a dynamic environment WHAT WE OFFER Paid Time Off & Sick Leave – Enjoy PTO, sick leave, and support for a healthy work-life balance Comprehensive Health & Insurance – Access medical, dental, and vision coverage, life insurance, critical illness and hospital indemnity plans, pet insurance, and a 401(k)-retirement plan Compensation – $19.50 per hour, plus a monthly performance-based bonus of up to $500 Schedule Requirement – Must be able to work weekends Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now! Department: Customer Service Legal Entity: Sixt Rent a Car, LLC.

Responsibilities

The Customer Service Specialist responds to inbound customer contacts and assists with reservations, billing questions, and service-related inquiries. They ensure a premium customer experience by resolving complaints and providing effective solutions.