Job Requisition ID: 46323
Closing Date: 04/25/2025
Agency: Department of Natural Resources
Class Title: CONTRACTUAL WORKER - 10000
Salary: $19 - $25 / PER HOUR
Job Type: Hourly
County: Randolph
Number of Vacancies: Up to 2

POSITION OVERVIEW

The Customer Service Specialist will interact with the WSRC guests, vendors, employees, contractors, and other affiliated parties by addressing inquiries, taking messages, resolving complaints, and providing a higher level of customer support via telephone, email, or in person. Ensures that appropriate actions are taken to resolve customer or vendors problems and concerns. Maintains records of customer/vendor interactions with details of inquiries, complaints, comments, or actions performed. Uses knowledge of specific shooting range activities, Special Events and services, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff. Maintains Employee and Vendor files. Performs Accounts Receivable and Accounts Payable duties following DNR/WSRC procurement methods and procedures. Manages Facility Use Agreements, Assists with Data Entry, and reports. Creates and Maintains spreadsheets. Assists in populating WSRC Outlook calendar, performs other related duties as assigned.

MINIMUM QUALIFICATIONS

• Requires knowledge, skill and mental development equivalent to completion of high school.

PREFERRED QUALIFICATIONS

• Prefers knowledge of personal computers and office equipment.
• Prefers ability to understand and follow simple oral and written instructions.
• Prefers working knowledge of shooting range activities, special events and services.

• Explain events in detail to customers (in person, email and over the phone).
• Maintains records of customers, vendors, and employees.
• Performs AR/AP duties; completed daily reports.
• Manages facility use agreements.
• Assists with reporting and maintaining a variety of site spreadsheets.