Customer Service Specialist at Suitsupply

Amsterdam, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Empathy, Solution-Driven Mindset, Tech-Comfortable, Active Listening, Adaptability, Accountability, Proactivity, English Fluency, CRM Usage, Case Resolution, Style Advice, Order Management

Industry

Retail Apparel and Fashion

Description

Suitsupply is always pushing the boundaries of customer service, aiming to deliver the highest standards of care to our customers globally. As part of our dynamic Customer Service team, you’ll be at the heart of this mission—resolving inquiries, guiding purchases, and ensuring a seamless customer experience across all channels. We’re looking for people who bring curiosity, empathy, and a solution-driven mindset to their work. If you're eager to learn, and excited to contribute to a fast-growing company, we’d love to hear from you! What you will do: Communicate with international customers via WhatsApp, chat, email, and phone Provide personalized advice on size, fit, and style to enhance each customer’s journey Manage order-related questions, deliveries, and returns in a structured, accurate way Use CRM and internal tools to track conversations, resolve cases, and deliver timely updates Represent Suitsupply with a professional, helpful tone - every time Who you are: Experience in a customer-facing or support role, ideally in a fast-paced or digital environment Tech-comfortable: you're confident using customer service platforms or learning new tools quickly A strong communicator who writes clearly, listens actively, and adapts to customer tone Curious and have with a growth mindset - you take feedback and run with it Accountable and proactive - you take ownership and follow through with care Fluent in English; Dutch or French is a strong plus Able to work 5 days a week on-site Flexible availability including nights and weekends What you will get: Take charge of every customer interaction. Lean on your team for coaching when you need it, but keep things moving by handling routine issues independently Opportunity to make an impact, be part of a fast-growing, entrepreneurial company that takes customer satisfaction seriously while disrupting men's tailoring Growth, we value your potential and will support your development and learning journey Be part of a high-performing team that pairs serious dedication with genuine camaraderie - supporting one another every step of the way 40% discount on all Suitsupply products

Responsibilities

The role involves communicating with international customers across multiple channels like WhatsApp, chat, email, and phone to resolve inquiries and provide personalized advice on size, fit, and style. Responsibilities also include accurately managing order-related questions, deliveries, and returns using CRM and internal tools.