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Customer Service Specialist/ Supervisor at YQN

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customs Declaration, Bill Of Lading, Sea Freight, Air Freight, Breakbulk Vessels, Receivable Charges, Payable Charges, International Trade, Logistics Management, Spanish, English, Customer Service

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Job Responsibilities Handle operations, customs declaration and bill of lading cargo release for import and export goods in Mexico. Be familiar with import and export business workflows for sea freight, air freight, special containers and breakbulk vessels. Be proficient in recording receivable charges, analyzing and confirming payable charges to carriers. Cooperate with the customer service team to provide local order support and complete system data maintenance. Undertake other customer service tasks assigned by the company and supervisors. Job Requirements Associate diploma or above; majors in International Trade, Logistics Management, Business Administration or related fields are preferred. Minimum 2 years of customer service experience in international ocean freight forwarding; familiar with local import/export procedures and customs declaration in Mexico. Eligible to work in Mexico without restrictions. Fluent in Spanish, with conversational English proficiency for daily communication. Result-oriented, self-motivated, with strong customer service awareness and ability to work under pressure.

Responsibilities

Manage operations, customs declarations, and cargo release for import and export goods in Mexico. Handle financial recording of carrier charges and provide local order support and system data maintenance.