Customer Service Specialist at Sutherland Global Services UK Ltd

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

25000.0

Posted On

21 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

English Fluency, Customer Service, Customer Support, Customer Satisfaction, Customer Experience, Problem-solving, Active listening, Attention to detail, CRM tools, Phone etiquette, Communication techniques

Industry

IT Services and IT Consulting

Description

Company Description Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide. With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences. Sutherland’s cutting-edge solutions are delivered through a seamless "as-a-service" model, enabling rapid innovation and supporting sustainable business growth. Job Description This is a full-time on-site role located in New Cairo for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction. Your day-to-day responsibilities will include: Handling customer interactions with efficiency and empathy. Providing tailored solutions to meet customer needs. Ensuring a positive customer experience through effective communication and professional phone etiquette. Qualifications 🚀 We’re Hiring Talented People! Fresh Grads & Dropouts are welcome to apply! What we’re looking for: Fluency in English is a MUST (B2/C1) Strong skills in Customer Service & Customer Support Proven ability to enhance Customer Satisfaction & Customer Experience Problem-solving, active listening, & attention to detail Experience in a customer-facing role and familiarity with CRM tools is a plus! Flexibility with night & overnight shifts is essential Proficiency in professional phone etiquette & communication techniques is a plus If you’re passionate about making a difference and love helping customers, we want YOU! Additional Information Benefits Very competitive salary up to 25K Net Overnight allowance Overtime scheme Social & Medical Insurance Fully Paid Training Transportation provided (Door to Door for Ladies) Eligibility for promotions after 6 to 12 months Friendly work environment

Responsibilities

The specialist is responsible for delivering exceptional customer support by addressing inquiries and resolving issues. They must handle interactions with empathy and professional etiquette to maintain high customer satisfaction levels.