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Customer Service Specialist - Tamheer Program at National Parcel Stations Network Co.

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Arabic, English, Social Media, Online Chat, Email, Phone Support

Industry

Logistics;Transportation;Supply Chain and Storage

Description

The Customer Service Specialist is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about services the company offers. Responsibilities: Interact with customers via call, email, social media or online chat to provide support and information on an assigned or service. Ensure that appropriate actions are taken to resolve customers’ problems and concerns. Follow up customer’s request or complaint with another department. Bachelor's degree. Intermediate Speaking and writing Arabic and English language. Ability to work in shifts.

Responsibilities

The Customer Service Specialist interacts with customers to provide support and information on services. They ensure that customer problems and concerns are resolved promptly and professionally.