Customer Service Specialist at Techo-Bloc - USA

Longueuil, Quebec, Canada -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

70000.0

Posted On

07 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Bilingual Fluency, Communication Skills, Attention To Detail, Multitasking, Problem Solving, Microsoft Office, ERP Systems, Team Collaboration, Order Management, Logistics, Sales Coordination, Time Management, Positive Attitude, Learning Agility

Industry

Building Materials

Description

Company Description We offer a competitive base salary between $60,000–$70,000, depending on your experience and skills! Schedule: Monday to Friday 8am - 5pm At Techo-Bloc, we’re entrepreneurial innovators who take pride in rolling up our sleeves and making things happen. With 9 cutting-edge manufacturing facilities, 13+ distribution centers, and over 900 employees across 20+ North American locations, we’re driven by bold growth, creativity, and a commitment to excellence—all within a collaborative and inclusive work environment. Job Description Are you passionate about delivering exceptional service and eager to grow your career in a dynamic, collaborative environment? We’re not just looking for experience—we’re looking for potential. If you bring the right attitude and a genuine desire to help others, we’ll provide the training, tools, and support to help you thrive. Join us as a Customer Service Specialist and become part of a high-performing, bilingual team committed to making every customer feel valued. You’ll manage incoming orders, resolve inquiries, and collaborate with departments across the company to create real, impactful solutions for our customers. What You’ll Do Process and manage customer orders from across Canada and the U.S. via phone, email and online platforms. Analyze customer needs to propose cost-effective, time-saving solutions. Respond to inquiries about product availability, offering smart alternatives and solutions. Coordinate with the Sales and Marketing teams to ensure timely product deliveries. Follow up on outstanding orders and proactively resolve issues. Handle inventory transactions and logistics using internal systems and tools. Work closely with Transport, Distribution, Production, and Sales teams to support customers and improve internal processes. A Day in the Life Your day begins with making yourself available for incoming calls—mainly from our dealer network—representing around 20% of your time. The rest? You’ll focus on email requests, system-based order entries, and partner collaboration. Over time, you’ll build product knowledge and gain insights into how we operate—equipping you for career growth and advancement opportunities across departments. When things are quieter? That’s your moment to share ideas, learn something new, or help us improve a process. Every day brings the chance to grow. Qualifications What You Bring A passion for providing outstanding customer service—every interaction counts. A positive, solutions-focused mindset and attention to detail. Bilingual fluency in French and English (essential for serving both Canadian and U.S. customers). Ability to multitask, prioritize, and meet deadlines in a fast-paced environment. Strong communication skills and a drive to learn. Familiarity with Microsoft Office (Excel and Word); experience with ERP systems like Microsoft Dynamics AX is a plus—but we’re willing to train! Above all: a great attitude, motivation to grow, and a willingness to be coached. Additional Information Why work for us? Career Growth and Recognition: At Techo-Bloc, we're career builders. Explore advancement opportunities through our well-defined career paths by department. Your success is our shared responsibility, supported by a culture that values your unique contributions. Performance-Driven Rewards: Experience the direct impact of your efforts with competitive performance-based bonuses. Join a passionate, driven team that collaborates seamlessly to achieve remarkable results. Financial Stability: We’ve experienced consistent growth, reflecting our strong financial health and continued geographical expansion across North America. Collaborative Company Culture: Ditch the silos and join us in driving innovation and excellence together. We support and care about each other’s success! Experience a vibrant culture with 5-star ratings from most of our employees. Leave egos at the door as we engage in activities like brainstorming sessions, lively BBQs, and festive parties, fostering a strong sense of community and belonging. Perks and Benefits: Group insurance & RRSP with employer contribution 24/7 telemedicine & Employee Assistance Program (EAP) Inhouse leadership development and coaching Training & Development Programs Considerable referral bonuses Discounts on Techo-Bloc’s products Healthy snack-filled kitchens Techo-Bloc branded swag Free parking Employee Recognition Events English and French courses available as needed

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Responsibilities

As a Customer Service Specialist, you will manage incoming orders and resolve inquiries while collaborating with various departments to provide impactful solutions. Your role will involve processing customer orders and ensuring timely product deliveries.