Customer Service Specialist at Teksystems Global Services LLC

Honolulu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

20.0

Posted On

18 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Dispute Resolution, Banking, Analytical Skills, Attention to Detail, Communication Skills, Problem Solving, Data Entry, MS Office Proficiency, 10-Key Calculator Proficiency, Typing Skills, Research Skills, Professionalism, Clarity, Time Management, Team Support

Industry

IT Services and IT Consulting

Description

TEKsystems is partnering with one of our local banks on island to hire a Dispute Specialist to join the local bank. In this role, you will be responsible for processing Mastercard, Zelle, and dispute claims, ensuring all actions adhere to required regulatory timeframes. The ideal candidate is analytical, customer-focused, and able to thrive under pressure while managing multiple deadlines. If you are interested, please apply and one of our recruiters will reach out to you! Key Responsibilities Process Mastercard, Zelle, and ACH dispute claims accurately and efficiently Ensure all claims are handled in accordance with regulatory timeframes Correspond with customers, internal departments, and other financial institutions Conduct research and documentation to support dispute resolution Utilize 10-key, typing, and typewriter-by-touch skills (as applicable) Perform data entry and maintain organized records Handle customer calls with professionalism and clarity Support the team with additional tasks as assigned Required Qualifications High School Diploma or equivalent, or equivalent work experience Minimum 2 years of experience in banking, dispute resolution, or card services Strong written and verbal communication skills Excellent attention to detail and follow-through Strong critical thinking and problem-solving abilities Ability to work under pressure and meet multiple deadlines Proficiency with MS Office 10-key calculator proficiency and typing skills Must be able to work Monday to Friday from 8:00am to 5:00pm Job Type & Location This is a Contract to Hire position based out of Honolulu, HI. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Honolulu,HI. Application Deadline This position is anticipated to close on Jan 31, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The Customer Service Specialist will process Mastercard, Zelle, and ACH dispute claims while ensuring compliance with regulatory timeframes. The role also involves corresponding with customers and conducting research to support dispute resolution.