Customer Service Specialist (Temporary) at JT International S.A.

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order-To-Cash, Finance Operations, Microsoft Excel, SAP, Logistics Processes, Inventory Management, Warehousing, Export Documentation, Analytical Skills, Problem-Solving, Communication Skills, Detail-Oriented, Proactive, Collaboration, Continuous Improvement

Industry

Tobacco Manufacturing

Description

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. To make a difference with us, all you need to do is bring your human best. What will your story be? Apply now! Learn more: jti.com Please apply before November 7, 2025 Role Type: Temporary Reporting Line: Customer Service Team Lead Duty Post: Taguig, Metro Manila Customer Service Specialist (Temporary) Are you passionate about problem-solving, collaboration, and delivering excellent service? Join JTI GBS Manila as a Customer Service Specialist, where you’ll play a key role in ensuring smooth Order-to-Cash (O2C) operations for our global markets over a 12-month period. In this dynamic and fast-paced environment, you’ll work closely with cross-functional teams to resolve issues, improve processes, and contribute to service excellence across JTI’s business network. This is a great opportunity to build your career within a global organization recognized for its inclusive culture, continuous learning, and opportunities for professional growth. What You’ll Do: Process and manage Customer Service transactions: Including daily and month-end deliverables, while tracking and resolving customer and Supply Chain Management (SCM) inquiries. Ensure compliance: Adhere to JTI’s Global Operating Guidelines, policies, and procedures, and execute J-SOX controls with accuracy and timeliness. Analyze and improve processes: Prepare high-quality reports and identify opportunities to simplify, automate, and enhance efficiency within the team. Collaborate and support: Work closely with other process teams, assist on projects, and support continuous improvement initiatives across GBS. Deliver service excellence: Develop a strong understanding of assigned markets, build relationships with stakeholders, and provide expert support on customer service-related matters. What We’re Looking For: University Degree in Finance, Accounting, or a related field. 2–3 years of relevant experience in customer service, order-to-cash, or finance operations within a shared services or multinational environment. Strong knowledge of Microsoft Excel and SAP (HANA or ECC/APO preferred). Experience in logistics processes such as inventory management, warehousing, or export documentation is an advantage. Detail-oriented and proactive professional with strong analytical, problem-solving, and communication skills, adaptable to fast-paced and evolving environments. Are you ready to join us? Build your success story at JTI. Apply now! Next Steps: After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type. At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

Responsibilities

Process and manage customer service transactions while ensuring compliance with JTI’s Global Operating Guidelines. Collaborate with cross-functional teams to resolve issues and improve processes.