Role: Customer Service Specialist (Turbine Accounts)
Location: Ashford (Surrey), United Kingdom
Contract type: full-time, permanent contract

POSITION SUMMARY:

We’re looking for a Customer Service Specialist for our Turbine business, who would be responsible for providing customer service support to customers, Regional Sales Managers and Projects Teams. Working in a busy department which represents the heart of the business and manages all customer orders, shipping and invoicing related to orders received from our regional sales offices based in the UK, Europe and Middle East.

REQUIRED QUALIFICATIONS

• Customer order management and processing experience
• Ability to deliver excellent customer service
• Articulate personality with good written and verbal communication ability in English, German language knowledge would be a plus
• Strong computer skills with a working knowledge of Microsoft applications
• Numerical accuracy, attention to detail, ability to prioritize and multitasking skills

• Being able to work independently as well as working effectively in a team

  Behaviors required are:

• Positive, enthusiastic attitude with a friendly and approachable personality

• Flexible to changing priorities
• Co-operative and collaborative with all team members
• Self-awareness to modify and choose appropriate behavior to positively influence a situation

• Working with Turbine customer account sales managers to provide quotations to customers timely.
• Working with Turbine customer account sales managers to ensure price lists and pricing on ERP is up to date.
• Liaise with customers on the status of orders, updating customer reports weekly as required for customer metrics
• Provide customers with documents, certificates, manuals and datasheets as and when required.
• Maintain and monitor Turbine customer order mail boxes.
• Monitor, update and maintain Turbine customer portals including uploading documents and updating delivery information
• Update and maintain shipping files with new part numbers as required.
• Work with shipping / logistics to produce bespoke customer documents as required
• Raise new part number requests as required for Turbine customer orders to ensure the orders are processed timely.
• Other duties and projects as specified.
• Complete all pre-acceptance checks for all new customer orders, for example: trade compliance, pricing
• Dealing with telephone enquiries from customers and regional offices
• Liaise with other departments to ensure HTS codes are maintained and updated in the ERP system.
• Assisting with the stock take, and investigating the discrepancies afterwards.