JOB SCOPE:

• Support customer inquiries and troubleshoot complaints via various means (Emails/ Calls/ WA) in a timely manner
• Schedule arrangement for after sale servicing works & follow up through reminder calls or email
• Review the service/maintenance reports and verify all findings, risks and recommendations
• Respond to customer inquiries on repairs, spare parts, and other services
• Offering and sales of repairs, retrofits & spare parts
• Provide prices and prepare quotes for customers
• Update and maintain accurate records of customer interactions / databases
• Proactively monitor customer’s orders and resolve issues before it becomes critical
• Work collaboratively with other internal departments to deliver customer’s request(s)
• Build, maintain good relationship with our customers to ensure high customer satisfaction

JOB REQUIREMENTS:

• Excellent communication and interpersonal skills (Able to speak proficiently in different language)
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Please refer the Job description for details