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Customer Service Specialist | UF Heart & Vascular | Fleming Island | Full-T at UF Health

Fleming Island, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Etiquette, Patient Scheduling, Demographic Information Gathering, Financial Information Gathering, Insurance Verification, Benefit Information Retrieval, Referral Management, Authorization Management, Payment Collection, Electronic Medical Record, Communication, Clerical Experience

Industry

Hospitals and Health Care

Description

Overview The Customer Service Specialist is responsible for delivery of exemplary customer service by greeting and assisting patients and visitors, answering high volume phone calls, scheduling patient appointments, and overseeing other daily operations of front desk in a medical office. Responsible for collecting patient balances at check-in and check-out and staying up to date on insurance plans. Responsibilities Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries. Gathers complete and accurate patient demographic and financial information. Verifies / identifies insurance plans and obtains benefit information. Interacts with patients and insurance companies over the phone including referral and authorization management. Takes and accurately records patient payments for balances during check-in or check-out. Accurately schedules patient appointments and utilizes proper scheduling techniques to maximize appointment availability for patients. Clearly and concisely communicates with physicians and staff regarding any patient related issues. Ensures patient information is accurate, up to date, and complete in the electronic medical record program. Assists in maintaining liaisons with other organizations and offices for the exchange of information. Qualifications Education / Training High School Diploma/Equivalent Experience Requirements 0 - 1 year Medical Practice Clerical experience Preferences: 1 year clerical experience in a health care setting

Responsibilities

The Customer Service Specialist delivers exemplary service by greeting and assisting patients, managing high-volume phone calls, scheduling appointments, and overseeing daily front desk operations in a medical office. This role also involves collecting patient balances at check-in/check-out and maintaining up-to-date knowledge of insurance plans.